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Lefa Maleka

Lefa Maleka

Consumer Operations Support

Customer Service / Support

Randburg, City of Johannesburg Metropolitan Municipality

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About Lefa Maleka:

I'm very passionate about what I do, strive to bring the best customer service leaving the next person feeling valued. I focus on tasks, very much aware of time management. I am outgoing, love to engage with people mostly to learn from them. Once can never know everything. Most importantly i am me, do not compete to be someone else.

Experience

My recent job is in technical support and billing, dealing with troubleshooting cable and voice services. Chats with support for further escalations due. Telephonic resolution, FCR and NPS based, ensuring high customer satisfaction is always achieved.

Company, I work for is Comcast been with them for 5 months to date, previously with Vodacom upgrade under Ison experiences for 4 years, in total I've got close to 9 years' work experience in the contact centre field.

Education

I've studied travel and tourism at Boston City Campus and Business College acquired a Diploma while there in 2013.

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