-
Strategic Initiatives Project Manager for NECOM Delivery
Found in: Executive Placements ZA C2 - 2 days ago
TalentCru Sandton, South AfricaThe Organization wishes to appoint an entrepreneurial and results-driven strategic initiatives Project Manager who will be seconded to the Energy Council. The successful candidate will be responsible to provide technical administrative support to coordinate the multiple layers of ...
-
Code 10 Driver
Found in: Job Placements ZA C2 - 5 days ago
HR Genie Sandton, South AfricaDeliver a wide variety of items to different required destination's and through different routes · Follow routes and time schedule · Load, unload, prepare, inspect, and operate a delivery vehicleLaise with Asset Manager monthly for vehicle inspections · Accurate record keeping of ...
-
Integration Specialist
Found in: Executive Placements ZA C2 - 6 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking n Integration Specialist to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · Key Roles and Responsibilities: · Operates and maintains the overall IT infrastru ...
-
Senior Project Manager
Found in: Executive Placements ZA C2 - 5 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking a Senior Project Manager (Agile) to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · As an Agile Project Manager, you'll be responsible for the smooth running ...
-
Senior Project Manager
Found in: Executive Placements ZA C2 - 5 days ago
IOCO Sandton, South AfricaWe are seeking a seasoned and results-driven Senior Project Manager to lead our project management team. As a Senior Project Manager, you will be responsible for overseeing the planning, execution, and delivery of strategic projects, ensuring they are completed on time, within bu ...
-
Solutions Architect
Found in: Executive Placements ZA C2 - 6 days ago
LINKFIELDS INNOVATIONS (PTY) LTD Sandton, South AfricaResponsible for creating technical Solution architecture that describes how IT components are · combined to meet a particular set of business requirements and capabilities. It is a multi-disciplinary · role guiding business and IT teams to meet project objectives. The Solutions A ...
-
Technology/Domain Specialist
Found in: Executive Placements ZA C2 - 3 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking a Technology Domain Specialist to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · We are looking for an individual to lead the design and architecture of lar ...
-
Network Operations Centre Manager
Found in: Executive Placements ZA C2 - 1 hour ago
TalentCru Sandton, South AfricaOur client is currently recruiting for a Network Operations Centre Manager. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 12month fixed term contract. · Location: Bryanston, Johannes ...
-
Human Resource Business Partner
Found in: Executive Placements ZA C2 - 6 days ago
TalentCru Sandton, South AfricaWorks closely with the Executive Head in partnership with leadership to closely manage and grow the business by providing strategic and hands-on HR support delivery. This includes driving the delivery of the transformational people agenda and bringing to life the People Strategy. ...
-
Travel Administrator
Found in: Executive Placements ZA C2 - 5 days ago
TalentCru Sandton, South AfricaTo provide travel claim support for Financial Management (Travel) section, including but not limited to processing of travel claims, foreign currency advances, processing of invoices from suppliers. · Qualification · National Diploma in Finance/Accounting · Knowledge Skills · 2- ...
-
Business Analyst
Found in: Executive Placements ZA C2 - 5 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking a Business Analyst - Intermediate to Senior to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The Senior Business Analysts key function is to work with inte ...
-
Senior Business Analyst
Found in: Executive Placements ZA C2 - 5 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking a Senior Business Analyst with regulatory experience join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The Senior Business Analysts key function is to work wit ...
-
Senior Business Analyst
Found in: Executive Placements ZA C2 - 5 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking a Senior Business Analyst to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The Senior Business Analysts key function is to work with internal and external ...
-
Senior Business Analyst
Found in: Executive Placements ZA C2 - 5 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking a Senior Business Analyst with regulatory experience join tier team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · The Senior Business Analysts key function is to work with ...
-
Senior Business Analyst
Found in: Executive Placements ZA C2 - 5 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking a Senior Business Analyst to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · To enable change by defining the needs and the rationale for change, to understa ...
-
Senior Business Analyst
Found in: Executive Placements ZA C2 - 5 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking a Senior Business Analyst to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · To enable change by defining the needs and the rationale for change, to understa ...
-
Senior Business Analyst
Found in: Executive Placements ZA C2 - 5 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking a Senior Business Analyst to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · To apply a set of tasks and techniques used to work as a liaison amongst stakeho ...
-
Senior Business Analyst
Found in: Executive Placements ZA C2 - 5 days ago
HR Genie Sandton, South AfricaOur Client a Global Tech firm is seeking a Senior Business Analyst to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment. · To apply a set of tasks and techniques used to work as a liaison amongst stakeho ...
-
Lead Automation Tester
Found in: Executive Placements ZA C2 - 6 days ago
IOCO Sandton, South AfricaWe are seeking a highly experienced Lead Automation Tester to join our team in Sandton, Johannesburg. This is a hybrid role, offering a mix of remote and onsite work. The successful candidate will take a leadership role in shaping the automation testing landscape, leveraging over ...
-
IT Procurement Administrator
Found in: Talent ZA C2 - 12 hours ago
PPS Recruitment Sandton, South AfricaThe IT Procurement Administrator performs the day-to-day administration of IT Stock and Asset Management, Office Automation and IT Procurement. This role implements IT Procurement processes and ensures that they are being performed correctly. The role manages the IT Hardware stoc ...
Service Delivery Manager - Sandton, South Africa - Dimension Data
Description
FunctieomschrijvingOversees the coordination of customer service and support activities which may include the delivery of pre- and post-sales services, customer care and retention, installation, technical support, repair, and maintenance of organization's products.
Operations management:
Responsible for the day to day running of the Operational tasks in line with the performance measures established by the business and ensure maximum up-time and the accurate and early response to client operational issues.
Run the managed services operations in alignment to the service management service operations (SMSO) processes, delivering contracted outcomes to our clients.
Service delivery management:
Create and maintain a comprehensive list of client requirements, scope of deliverables, technology and the delivery model.
Responsibility for resource planning and work allocation to meet agreed service levels.
Investigate and solve client problems which have been escalated by client and operational teams.
Assist with complaint handling or any major incidents that require intervention and ensure the prompt resolution of these incidents.
Follow established procedures in terms of major incidents, root cause analysis, problem management, communication and incident management.
Continuous service improvement:
Engage with clients for technical operational requirements as part of routine operations.
Plan and implement key service improvement priorities based on a continual service improvement approach and feed continual service improvement priorities into automation team.
Research new techniques and alternative methods to increase efficiency.
Client satisfaction:
Apply necessary processes and procedures to meet or improve client satisfaction requirements, as defined by the business.
Assist with the development of client service policies, procedures and standards that will ensure the continued satisfaction of Dimension Data clients.
Engage internal teams, Dimension Data stakeholders and clients to capture client feedback and/or to discuss possible improvements to services provided.
People management:
Responsible for the day to day management of the team, creating and executing on plans and reporting on the activities required by the business.
Ensure that employees reporting to them are motivated, engaged and understand their career opportunities, by taking responsibility for the training and development of their team members.
Guide the team through transformational objectives set out by the business.
Relationship management:
Implement stakeholder engagement/communications plan.
Deal with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
Collect and use feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
Assignments received include goals and the process by which to meet the goals.
Gives direction to employees according to established policies and management guidelines.
Applies judgement within defined policies and procedures
RequirementsQualifications & Experience
General qualification in Technology (Technology Diploma / Degree)
Certifications required & optional
ITIL foundation certification (V3 or latest)
Safe Agile
Azure
AWS
VMware
Management Diploma / Degree
MBA
Work experience required
12-14 years' work experience
At least 10 years' experience in management of people, process and technology
Relevant experience in Data Centre, Collaboration and Microsoft stack
Good organisational and effective team leadership skills
Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers
Experience in organisational change management (transformational experience)
Understands budgets and cost management
Strong leadership skills including effective time management, prioritisation and delegation of work
Experience in coaching and mentoring teams on a daily basis
Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc.)