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    3rd Line Support Engineer - Cape Town, South Africa - Uptime Solutions Ltd

    Uptime Solutions Ltd
    Uptime Solutions Ltd Cape Town, South Africa

    3 weeks ago

    Default job background
    Remote job Full time
    Description
    @Uptime provide white label IT Support, Helpdesk and NOC services to MSPs enabling them to extend the services they can offer their customers. This role involves working with a leading US based MSP who will support the successful candidate in increasing their technical knowledge.
    This role will initially be 3pm - 12am (SAST) Monday to Friday - once embedded in the role there may be the possibility of these hours changing to something more sociable.
    Preferred Skills:
    • Servers - installation & troubleshooting - On-Prem & Azure
    • VMWare or Hyper-V hypervisors
    • Switches and Firewalls - installation & troubleshooting
    • Basic knowledge of VLANs and more advanced networking ideal.
    • Microsoft Office 365 - implementation & management
    • SharePoint and Teams management/troubleshooting.
    • Microsoft Azure - implementation & management
    • Server installation and management.
    • Virtual networking setup and troubleshooting.
    • Intune/Endpoint Management
    • Security – Understanding of vulnerabilities and remediation as well as basic best practices.
    • Office 365
    • MFA
    • Firewall security settings.

    Duties:
    • Install technology solutions for our clients.
    • Manage, maintain, troubleshoot, and support our users' networks, equipment, software, and other related services.
    • Identify user problems while working within a structured problem management and resolution process to remediate them.
    • Utilize best in class PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.
    • Develop and maintain relationships with customers that further enhance the company's positive reputation through exceptional customer service.
    Preferred Skills:
    • Servers - installation & troubleshooting - On-Prem & Azure
    • VMWare or Hyper-V hypervisors
    • Switches and Firewalls - installation & troubleshooting
    • Basic knowledge of VLANs and more advanced networking ideal.
    • Microsoft Office 365 - implementation & management
    • SharePoint and Teams management/troubleshooting.
    • Microsoft Azure - implementation & management
    • Server installation and management.
    • Virtual networking setup and troubleshooting.
    • Intune/Endpoint Management
    • Security – Understanding of vulnerabilities and remediation as well as basic best practices.
    • Office 365
    • MFA
    • Firewall security settings.
    What can Uptime offer you?
    • Access to company-funded training and development opportunities
    • Cross-border collaboration with leading MSPs and our colleagues across the globe
    • Learning and exposure to the latest technologies
    • A workplace that's committed to diversity, equity, inclusion, and belonging culture
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