Jobs
>
Cape Town

    Cloud Support Engineer - Cape Town, South Africa - Amazon Development Centre (South Africa) (Proprietary) Limited - A78

    Amazon Development Centre (South Africa) (Proprietary) Limited - A78
    Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Cape Town, South Africa

    3 days ago

    Default job background
    Full time
    Description
    Please note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pm

    Cloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services.

    As a part of this team, you will be working on a plethora of services such as Glue(ETL service), Athena(interactive query service), Managed Workflows of Apache Airflow etc.

    Understanding of ETL (Extract , Transform , Load) - Creation of ETL Pipelines to extract and Ingest data into data lake/warehouse with simple to medium complexity Data transformations and troubleshooting ETL job issues.

    Understanding of Linux and Networking concepts.
    Excellent oral and written communication skills with multi-tasking ability.
    Master's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR Bachelor's degree in the same with 1+ year of experience OR equivalent experience in a technical position

    Key job responsibilities
    Intermediate to advanced expertise in ETL tools such as Talend, Informatica or similar.
    Knowledge of data management fundamentals and data storage principles
    Advanced SQL and query performance tuning skills.
    Experience integrating and managing large data sets from multiple sources
    Ability to read and understand Python and Scala code
    Understanding of distributed computing environments
    Proficient in Spark,Hive and Presto
    Experience working with docker
    Python, and shell scripting
    Customer service experience / strong customer focus
    Prior working experience with AWS - any or all of EC2, S3, EBS, Glue, Athena
    Experienced with Linux system monitoring and analysis(disk management, memory management, permissions etc.)
    Understanding of Networking concepts and protocols(DNS, TCP/IP, DHCP, HTTPS, etc.)

    A day in the life
    WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
    Every day will bring new and exciting challenges on the job while you:

    • Learn and use groundbreaking technologies.
    • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
    • Interact with leading engineers around the world.
    • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
    • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
    • Drive customer communication during critical events.
    • Drive projects that improve support-related processes and our customers' technical support experience.
    • Write tutorials, how-to videos, and other technical articles for the developer community.
    • Work on critical, highly complex customer problems that may span multiple AWS services.
    WHY AWS SUPPORT?

    • First and foremost this is a customer support role – in The Cloud.
    • On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
    • Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
    • Career development:
    We promote advancement opportunities across the organization to help you meet your career goals.

    • Training:
    We have training programs to help you develop the skills required to be successful in your role.

    We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.


    • Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
    We are open to hiring candidates to work out of one of the following locations:

    Cape Town, ZAF

    BASIC QUALIFICATIONS

    • 3+ years of network and operating system support experience
    • 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
    • 3+ years of database administration experience
    • 3+ years of software development with object oriented language experience
    • 3+ years of continuous integration and continuous delivery (CI/CD) experience
    • 3+ years of information security and compliance experience
    • Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
    PREFERRED QUALIFICATIONS

    • 4+ years of network and operating system support experience
    Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

    Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.

    In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa.

    Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

  • PRR Recruitment Services

    Support Engineer

    1 day ago

    PRR Recruitment Services Cape Town, South Africa Full time

    Support Engineer – R500k p.a (Rondebosh) · Well known payment services company is looking for a Support Engineer · The ideal candidate will have min 2-5 years experience in: · 2-years related experience in MSSQL and MySQL, · High Level of Knowledge in ACI Postilion suite of produ ...

  • IOCO

    Support Engineer

    3 days ago

    IOCO Cape Town, South Africa

    iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are seeking a talented and customer-focused Support Engineer to join our team. The successful candidate will be responsible for providing technical support, troubleshooting, and ensuring a high level of cus ...

  • Amazon Development Centre (South Africa) (Proprietary) Limited

    Cloud Support Engineer

    5 days ago

    Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full time

    Cloud Support Engineer – Big Data (Distributed · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies a ...

  • Amazon Development Centre (South Africa) (Proprietary) Limited

    Cloud Support Engineer

    5 days ago

    Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full time

    · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a gr ...

  • Amazon Development Centre (South Africa) (Proprietary) Limited

    Cloud Support Engineer

    5 days ago

    Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full time

    · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a gr ...

  • Amazon Development Centre (South Africa) (Proprietary) Limited

    Cloud Support Engineer

    1 day ago

    Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full time

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale th ...

  • Amazon Development Centre (South Africa) (Proprietary) Limited - A78

    Cloud Support Engineer

    5 days ago

    Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Cape Town, South Africa Full time

    · As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale ...

  • Amazon Development Centre (South Africa) (Proprietary) Limited

    Cloud Support Engineer

    1 day ago

    Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full time

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale th ...

  • PRR Recruitment Services

    Support Engineer Office

    1 day ago

    PRR Recruitment Services Cape Town, South Africa Full time

    Support Engineer (Office) in Cape Town - Rondebosh · Requirements: · 2-years related experience · Knowledge of MSSQL and MySQL, · High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket.POS) · Linux knowledge and experience · ...

  • Datacentrix

    Senior Support Engineer

    1 day ago

    Datacentrix Cape Town, South Africa

    Responsibilities · : · General Microsoft Server incident and service request support · Assist with escalations from 1st and 2nd line support engineers · Preventative maintenance (Patch management) · Device hardening and vulnerability management · Backup management · Antivirus ma ...

  • IOCO

    DevOps Support Engineer

    11 hours ago

    IOCO Cape Town, South Africa

    Are you passionate about DevOps and looking for your next challenge? We're seeking a DevOps Support Engineer to join our team at iOCO. As a member of our team, you'll play a key role in implementing DevOps best practices, automating processes, and optimizing our development and d ...

  • RoomRaccoon

    Senior IT Support Engineer

    15 hours ago

    RoomRaccoon Cape Town, South Africa CDI

    As an ICT Support Engineer, you will ensure the smooth functioning of RoomRaccoon's ICT systems. Your technical expertise and interpersonal skills will be pivotal in providing top-notch technical support, addressing user concerns, and enhancing the infrastructure. With your passi ...

  • Career-seekers Recruitment Solutions

    ICT Support Engineer

    11 hours ago

    Career-seekers Recruitment Solutions Cape Town, South Africa

    Our client, a highly prestigious provider of networking infrastructure and IP telephony in the ICT solutions Space is seeking to URGENTLY appoint a dynamic IT Support Engineer to be based in their Johannesburg Offices. · MAIN PURPOSE FOR THE ROLE: · To ensure the delivering of ex ...

  • Amazon Development Centre (South Africa) (Proprietary) Limited

    Data Insights Analytics Cloud Support Engineer, Support Engineering

    5 days ago

    Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full time

    ABOUT US · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage ...

  • IOCO

    Desktop Support Engineer ll

    1 day ago

    IOCO Cape Town, South Africa

    Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. · We are seeking a Desktop Support Engineer ll. If you're a master of all things tech and have a passion for solving complex problems, then we want you on our team. · What you'll ...

  • IOCO

    Desktop Support Engineer I

    11 hours ago

    IOCO Cape Town, South Africa

    Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. · We are seeking a Desktop Support Engineer I. If you're a master of all things tech and have a passion for solving complex problems, then we want you on our team. · What you'll ...

  • Dimension Data

    Senior Avaya Support Engineer

    4 days ago

    Dimension Data Cape Town, South Africa

    FunctieomschrijvingJob Profile Summary · The Senior Avaya Support Engineer (L4) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, ...

  • West Coast Personnel

    IT Support Engineer Tier 2

    11 hours ago

    West Coast Personnel CapeTown, South Africa

    IT Support Engineer Tier 2Cape Town R28 000 to R30 000 Per Month · We are looking for a motivated and experienced IT Engineer to join our out of hours Service Desk team based in Cape Town, South Africa. This role will report to the Director of Technology and Engineering. This is ...

  • West Coast Personnel

    IT Support Engineer Tier 2

    11 hours ago

    West Coast Personnel Cape Town, South Africa

    IT Support Engineer Tier 2 - Century City - R30 000 PM · We are looking for a motivated and experienced IT Engineer to join our Service Desk team based in Cape Town, South Africa. This role will report to the Director of Technology and Engineering. This is for a UK-based company, ...

  • Uptime Solutions Ltd

    3rd Line Support Engineer

    1 week ago

    Uptime Solutions Ltd Cape Town, South Africa Remote job Full time

    @Uptime provide white label IT Support, Helpdesk and NOC services to MSPs enabling them to extend the services they can offer their customers. This role involves working with a leading US based MSP who will support the successful candidate in increasing their technical knowledge. ...