- Incidents and Queries
- Provide Level 2 support on internal systems and external integration incidents and queries.
- Taking ownership of application and software issues, and working with our Development Teams to resolve more advanced issues when necessary.
- Perform advanced root cause analysis on incidents with comprehensive resolution.
- Service requests
- Configure and maintain in-house schedules and scripting.
- Ensure delivery of application solutions meets the needs of the business, ensuring the agility and flexibility of solutions to cater to future business demands.
- Effectively manage the integration, manageability, and sustainability of hosted or procured system applications.
- Apply governance and compliance principles to protect the interest of RCS e.g. management of risks, internal controls, security management, etc.
- Ensure effective 3-month planning for own area of responsibility- ensuring the alignment to the business strategies and the 1-year IT plan.
- Maintenance and Improvement
- Maintained system components and ensure reliable deployment of new features.
- Automate and implement processes.
- Provide value to the business by providing appropriate input regarding the 'best use' of technology.
- Effectively manage the design (technical specs), building, manageability, and sustainability of 'in-house' applications (SDLC, change control, capacity and performance planning, etc.) and components.
- Standby
- Rotational after-hours support duty is required to ensure the stability of critical business systems and processes.
- Contribute to regular system patching.
- A relevant tertiary IT degree/diploma or equivalent.
- 4+ years' experience with Microsoft Communication Foundation (MCF).
- 4+ years' experience with .NET (C#).
- 4+ years' experience with TSQL (stored procedures etc.).
- Experience with SSIS advantageous.
- Experience in the following languages: advantageous.
- Experience in SSRS advantageous.
- Experience with MS SharePoint is advantageous.
- Experience in using Agile Methodology will be beneficial.
- Exposure to System Architecture and Technical Design.
- Experience in working with complex teams/environments, i.e. Multi-tier solutions (in-house and external partners).
- Working knowledge of the financial services industry with experience in the retail sector is an advantage.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Confidence to express ideas as part of a team.
- Excellent communication (written, oral) and interpersonal skills.
- Excellent communication and teamwork skills.
- Contract Position
- Location: Cape Town (Hybrid)
- Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.
- You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.
- Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
- By joining IOCO you will have an open invitation to developer-inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.
-
Support Engineer
6 days ago
PRR Recruitment Services Cape Town, South Africa Full timeSupport Engineer – R500k p.a (Rondebosh) · Well known payment services company is looking for a Support Engineer · The ideal candidate will have min 2-5 years experience in: · 2-years related experience in MSSQL and MySQL, · High Level of Knowledge in ACI Postilion suite of produ ...
-
Support Engineer
1 week ago
IOCO Cape Town, South AfricaiOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are seeking a talented and customer-focused Support Engineer to join our team. The successful candidate will be responsible for providing technical support, troubleshooting, and ensuring a high level of cus ...
-
Support Engineer
10 hours ago
Recru-it Cape Town, South AfricaJob Requirements: · This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong interpersonal skills are required to guide customers through situations, providing customer satisfaction. This may often be under ...
-
Senior Support Engineer
10 hours ago
Pronel Personnel Cape Town, South Africa Full timeOur client based in Cape Town (CBD) is currently seeking a Senior Support Engineer. The role is shift-based + weekends and involves supporting business infrastructure. · Responsibilities: · Provide expert-level technical support and troubleshooting assistance to customers via ...
-
Junior Support Engineer
10 hours ago
Pronel Personnel Cape Town, South AfricaOur client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role ...
-
Support Engineer, Marketplace
1 week ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full timeAre you interested in joining a rapidly growing team who are actively engaged in bolstering the AWS Marketplace Seller experience and innovating at the cutting-edge of software technology? Are you ready for an opportunity to unleash your creativity, engage in challenging problem- ...
-
Cloud Support Engineer
6 days ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full timeCloud Support Engineer – Big Data (Distributed · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies a ...
-
Cloud Support Engineer
1 week ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full timeAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale th ...
-
Support Engineer Office
6 days ago
PRR Recruitment Services Cape Town, South Africa Full timeSupport Engineer (Office) in Cape Town - Rondebosh · Requirements: · 2-years related experience · Knowledge of MSSQL and MySQL, · High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket.POS) · Linux knowledge and experience · ...
-
Senior Support Engineer
6 days ago
Datacentrix Cape Town, South AfricaResponsibilities · : · General Microsoft Server incident and service request support · Assist with escalations from 1st and 2nd line support engineers · Preventative maintenance (Patch management) · Device hardening and vulnerability management · Backup management · Antivirus ma ...
-
Cloud Support Engineer
6 days ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full timeAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale th ...
-
Cloud Support Engineer
6 days ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full time· Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a gr ...
-
Cloud Support Engineer
6 hours ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full time· Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a gr ...
-
Senior IT Support Engineer
6 days ago
RoomRaccoon Cape Town, South Africa CDIAs an ICT Support Engineer, you will ensure the smooth functioning of RoomRaccoon's ICT systems. Your technical expertise and interpersonal skills will be pivotal in providing top-notch technical support, addressing user concerns, and enhancing the infrastructure. With your passi ...
-
Cloud Support Engineer
6 days ago
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Cape Town, South Africa Full time· As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale ...
-
Cloud Support Engineer
6 days ago
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Cape Town, South Africa Full timePlease note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pm · Cloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services. As a part of this team, y ...
-
Cloud Support Engineer
6 hours ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full time· Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a gr ...
-
Cloud Support Engineer
1 week ago
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Cape Town, South Africa Full timePlease note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pm · Cloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services. As a part of this team, y ...
-
Cloud Support Engineer
1 week ago
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Cape Town, South Africa Full timeABOUT US · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage ...
-
Cloud Support Engineer
6 days ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full time· Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a gr ...
DevOps Support Engineer - Cape Town, South Africa - IOCO
Description
Are you passionate about DevOps and looking for your next challenge? We're seeking a DevOps Support Engineer to join our team at iOCO. As a member of our team, you'll play a key role in implementing DevOps best practices, automating processes, and optimizing our development and deployment pipelines.
What you'll do:
Your Expertise:
Personal Attributes:
Other information applicable to the opportunity:
Why work for us?