Sonnie Msane
Services provided: Business Analysts , Customer Support Representatives , IT Support , Support - Virtual Assistant Services
About Sonnie Msane:
- Iam able to handle multiple tasks on a daily basis.
- I use a creative approach to problem solving.
- I am a dependable person who is great at time management.
- I am always energetic and eager to learn new skills.
- I have experience working as part of a team and individually.
Experience
Provide technical expertise and development support for the ETL development team.
•Good understanding of ETL Best Practices in design and implementation
.•On Site resource (Dearborn, MI) required due to frequent interaction with other engineering, operations and development teams.
•Occasional weekend and after-hours work required to implement software upgrades
.•Effectively managed teams of business process consultants.
•Lead process-improvement focus groups as part of the initiative to achieve functional design within it's user systems
.•Work tirelessly to improve the overall performance of the systems by assessing billing, workflow, and customer relationship management and productivity.
•Created innovative and usable solutions
.•Worked well independently and also with others.
•Managed the reporting of business intelligence efforts and all relations to Managed Investments group
.•Developed new corrections and improvements
Education
BSC in Information Technology, Richfield Graduate Institute
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