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South Africa
Phillip Bere

Phillip Bere

Customer Support Representative

Restaurants / Food Service

South Africa, West Coast District Municipality

Social

Services offered

Hello there! I'm Phillip Bere, a Bookmaker's Clerk and Customer Support Professional from KwaZulu Natal, South Africa. 

With over 8 years of experience in the service industry, I have honed my skills in communication, negotiation, problem-solving, and client relationship building. I'm highly adaptable and thrive in fast-paced settings, always striving for continuous improvement in both personal and team performance.

In my current role as a Betting Cashier at Playabets, I have contributed significantly to the company's success. By providing exceptional customer service and accurately processing bets and transactions, I contributed to a 15% increase in overall revenue. Collaborating with my team, I streamlined operations, resulting in reduced wait times for customers and improved satisfaction ratings.

In addition to my customer support expertise, I also have IT skills, including troubleshooting technical issues, supporting Microsoft Office applications, and resolving network connectivity problems. Staying updated on industry trends, I actively share knowledge with my team to implement best practices.

As a Customer Support Representative at Playabets Head Office, I achieved a 98% customer satisfaction rating by handling inquiries and complaints expertly. Through training and mentoring new team members, I improved efficiency and first call resolution. Additionally, I utilized my IT skills to manage customer data accurately, leading to a decrease in order errors and an increase in customer retention.

During my time as a Dispatch Clerk, I improved branch process times by implementing new procedures, resulting in increased customer satisfaction ratings. I maintained a high accuracy rate in dispatching service orders, contributing to improved functionality across all Playa branches.

Aside from my professional experiences, I have pursued various certifications, including IT, risk management, customer satisfaction, negotiation skills, and more. I am committed to continuous self-development and have undertaken leadership training to excel in my roles.

Outside of work, I'm an extroverted individual who enjoys working in a team. I'm friendly, direct, and proficient at motivating others. In my free time, I love to explore new opportunities and interests, always eager to learn and grow.

Thank you for taking the time to learn about me, and I look forward to connecting with you!

Dispatch clerk
Bookmaker's clerk
Customer support representative
Betting cashier
Approximate rate: ZARR 15 per hour

Experience

Phillip Bere is an accomplished Bookmaker's Clerk and Customer Support Professional with over 8 years of experience in the service industry. He has a strong track record of delivering high-impact work and fostering collaborative achievements to meet organizational goals. Phillip's expertise lies in communication, negotiation, problem-solving, and client relationship building.

In his current role as a Betting Cashier at Playabets, Phillip has significantly contributed to revenue growth through exceptional customer service and accurate transaction processing. He also played a key role in streamlining operations, resulting in improved customer satisfaction and reduced wait times. Additionally, Phillip possesses IT skills, including troubleshooting technical issues and providing support for Microsoft Office applications and network connectivity.

During his tenure as a Customer Support Representative at Playabets Head Office, Phillip consistently achieved high customer satisfaction ratings and successfully mentored new team members to enhance efficiency. He utilized his IT skills to manage customer data effectively, leading to increased customer retention.

As a Dispatch Clerk, Phillip implemented new procedures that improved branch process times and maintained a high accuracy rate in dispatching service orders. His efforts contributed to increased customer satisfaction and functionality across all Playa branches.

Beyond his professional experiences, Phillip has a passion for continuous improvement and has pursued various certifications, including IT, risk management, customer satisfaction, negotiation skills, and more. He is an extroverted individual who excels in team environments and enjoys motivating others to succeed.

Education

  1. Programme in Purchasing and Supply Chain Management (2012) - University of South Africa, Durban, South Africa
  2. Advanced Certificate in Sourcing and Supply Chain Management (2014) - University of South Africa, Durban, South Africa
  3. Diploma in Workplace Health & Safety (2022) - Alison Academy, Ireland

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