Amarula Morulane

• Configure and provide support to all networking accessories in different workstations.
• Identify and resolve all hardware related problem for better performance and detect networking issues. 
• Installation and setup of Office suites-2007,2010,2012,2013,2016,365
• Install, configure, test, maintain, monitor, and troubleshoot desktop and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Perform troubleshoot and resolve VOIP systems and VPN related problems.
• Provide update on Microsoft Active Directory and Exchange on regular basis.
• Monitor systems to oversee firewall and other network related improvement processes.
• Sustain and fix issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment
• Measuring and monitoring IT compliance
• Developing systems and processes for the management and reporting of risks
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Backup and Disaster Recovery plans.
• Software license management.

Information Technology Management Programme 

2009: CTU Training Solution

Cisco Certified Network Associates 

2008: UNISA

Computer Networks Certificate

2005: Hatfield Business College

Linux+ Red Hat Certificate

2004: University of South Africa

                                    Information Systems, Language Skills

2003: Regeneseys School of Public Management

                                    Project Management

2002: Hatfield Business College

                                    Server+ Support 

2002: CTU Training Solution

                                                Network+ Support

2000: Damelin Computer College

A+ Support Engineer