Amarula Morulane

I'm goal-oriented and collaborative IT professional with experience applying hardware and software installation, administration, and configuration to support growing businesses. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies. Hands on familiarity with computer related equipment and processes from the PC level to large computer servers and data communication equipment. Thorough knowledge of information communication technology related equipment and how they relate to business applications.

• Configure and provide support to all networking accessories in different workstations.
• Identify and resolve all hardware related problem for better performance and detect networking issues. 
• Installation and setup of Office suites-2007,2010,2012,2013,2016,365
• Install, configure, test, maintain, monitor, and troubleshoot desktop and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Perform troubleshoot and resolve VOIP systems and VPN related problems.
• Provide update on Microsoft Active Directory and Exchange on regular basis.
• Monitor systems to oversee firewall and other network related improvement processes.
• Sustain and fix issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment
• Measuring and monitoring IT compliance
• Developing systems and processes for the management and reporting of risks
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Backup and Disaster Recovery plans.
• Software license management.

Information Technology Management Programme 

2009: CTU Training Solution

Cisco Certified Network Associates 

2008: UNISA

Computer Networks Certificate

2005: Hatfield Business College

Linux+ Red Hat Certificate

2004: University of South Africa

                                    Information Systems, Language Skills

2003: Regeneseys School of Public Management

                                    Project Management

2002: Hatfield Business College

                                    Server+ Support 

2002: CTU Training Solution

                                                Network+ Support

2000: Damelin Computer College

A+ Support Engineer