Jobs
>
Cape Town

    Operations Agent: Sales Contact Centre - Cape Town, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Cape Town, South Africa

    2 days ago

    WNS Global Services background
    Description
    Job Description

    Role Purpose

    The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales via the telephone. Candidates should be well versed in Inbound and/or Outbound call handling, Sales and Service. Candidates will be dealing with motivated car sellers that would like to trade their vehicles via inbound calls / online platform and need help to get the best deal possible for their vehicle. Candidates must have the ability to interrogate the information provided by the seller, identify opportunities or missing information, objection handle, convert and close deals at the right time.

    Qualifications

    Experience Required

    Essential

    · 2+ Years' experience in an in and/or outbound sales call centre environment

    Preferred

    · Prior sales experience with international customers an advantage

    Behavioral Traits Required

    · Confident and self-motivated individual that is results driven within a sales environment

    · Ability to work under pressure in a fast paced changing environment

    · Proactive

    · The ability to:

    o learn, understand and master new information and multiple processes quickly

    o deal with complexity

    o negotiate and influence

    o take ownership and deliver results

    · A professional approach

    · A strong customer-service orientation

    · Effective emotional intelligence (EQ)

    Additional Information

    Must be able to work the following operational hours:

    · 5 days a week,Monday to Friday between 2PM and 11 PM

    · Public holidays

  • Tanya Serra

    Contact Centre Lead

    3 days ago

    Tanya Serra Cape Town, South Africa

    Job Posted: 22-Jan-2024 · - Location: Cape Town · Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. · Hospitality experience within a luxury brand. · **Business Unit or Division**: · Central Reservations, Eur ...

  • HotelJobs

    Contact Centre Lead

    3 days ago

    HotelJobs Cape Town, South Africa

    Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. · Hospitality experience within a luxury brand. · **Business Unit or Division**: · Central Reservations, Europe · Responsible to: · Director of Customer Conta ...

  • Marie Stopes SA

    Contact Centre Agent

    6 days ago

    Marie Stopes SA Cape Town, South Africa

    The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for serv ...

  • Clicks Group Limited

    Contact Centre Consultant

    1 day ago

    Clicks Group Limited Cape Town, South Africa

    Advert reference: click_012509 · Advert status: Online · - **Position Summary**: · **Industry**:Wholesale & Retail Trade · **Job category**:Call Centre and Telesales · **Location**:Cape Town · **Contract**:Permanent · **Remuneration**:Market Related · **EE position**:Yes · **Bran ...

  • Isonxperiences

    Contact Centre Agent

    1 week ago

    Isonxperiences Cape Town, South Africa

    **Fluent in English**: · - **Matric (Grade 12) NSC**: · - **Clear criminal and credit records**: · - **Preferably months Contact Centre Experience**: · - **Willing to work in a shifted environment**: · - **Computer literate( MS word and Excel)**: · - **Provide product/serivce inf ...

  • Clicks Group Limited

    Contact Centre Consultant

    1 day ago

    Clicks Group Limited Cape Town, South Africa

    Advert reference: click_012532 · Advert status: Online · - **Position Summary**: · **Industry**:Wholesale & Retail Trade · **Job category**:Call Centre and Telesales · **Location**:Cape Town · **Contract**:Permanent · **Remuneration**:Market Related · **EE position**:Yes · **Bran ...

  • Metropolitan Life

    Contact Centre Consultant

    5 days ago

    Metropolitan Life Cape Town, South Africa

    **Introduction** · Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that ...

  • FirstRand

    Contact Centre Marketer

    6 days ago

    FirstRand Cape Town, South Africa

    About us, purpose, experience and qualifications · **about us**: · **purpose**: · **experience and qualifications**: · - Minimum Qualification - BComm degree in Business Management or Marketing · - Preferred Qualification - Honours degree in Business Management or Marketing · - E ...

  • Fidelity Services Group

    Contact Centre Supervisor

    1 week ago

    Fidelity Services Group Cape Town, South Africa

    **MAIN PURPOSE OF JOB**: · Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets. · **QUALIFICATION & EXPERIENCE**: · *** · - Matric or relevant qualificatio ...

  • Tych Business Solutions

    Contact Centre Learnership Nqf4

    5 days ago

    Tych Business Solutions Cape Town, South Africa

    **Job ID**: 89103**Date Posted**: Posted 30 mins ago**Expiration date**: May 3, 2024**Location**: Cape Town**Job Title**: CONTACT CENTRE LEARNERSHIP NQF4 (X75) (PERSONS WITH DISABILITIES) - CAPE TOWN - WESTERN CAPE · - Learners: 75 · - Age: ETI does apply, the learner can not tur ...

  • F and G Sourcing Specialist

    Contact Centre Trainer/bpo

    1 week ago

    F and G Sourcing Specialist Cape Town, South Africa

    Our **Advertising Services** client is seeking a **Contact Centre Trainer/BPO (Business Process Outsourcing) Trainer **to join their team based in **Cape Town** · **Purpose of the Job**:Facilitate products, soft skills, and systems training in a fast-paced contact centre environm ...

  • amplify5

    Contact Centre Sales Manager

    1 week ago

    amplify5 Cape Town, South Africa

    **What you'll be doing** · - Leading, developing and managing a Sales Team in line with campaign requirements · - Creating and deploying an effective operational plan that will deliver benchmark sales figures · - Driving and supporting delivery of Quality improvement plans · - Ma ...

  • IsonXperiences

    Ftth Contact Centre Agent

    1 week ago

    IsonXperiences Cape Town, South Africa

    **Main Responsibilities will include but will not be limited to**: · Process **FTTH customer** service and technical service enquiries through inbound calls and provide end to end service. · Must be able to communicate with customers professionally and articulately · Must be able ...

  • Teleperformance South Africa

    Assistant Contact Centre Manager

    1 week ago

    Teleperformance South Africa Cape Town, South Africa

    Job Overview · Main Responsibilities (but not limited to) · - Analyze and maintain all Service Level agreements; implement improvement plans as needed · - Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assi ...

  • TooMuchWifi

    Contact Centre QA and Training Manager

    1 day ago

    TooMuchWifi Cape Town, South Africa

    **WHAT WE ARE LOOKING FOR** · An experienced quality assurance specialist and training manager to ensure that all contact centre operating procedures and knowledge base management are effectively controlled, implemented and monitored to achieve company objectives and service qual ...

  • Fidelity Services Group

    Coastal Contact Centre Senior Manager

    3 days ago

    Fidelity Services Group Cape Town, South Africa

    **REPORTS TO**:OPERATIONAL EXECUTIVE · **MAIN PURPOSE OF JOB**: · The overall purpose of the position is to effectively manage and improve the functions of the Operations Contact Centres (Customer Contact Centres and Central Monitoring Centres) and all related functions for Fidel ...

  • Tych Business

    Customer Support/ Contact Centre Agent

    1 week ago

    Tych Business Cape Town, South Africa

    Matric (Grade 12) · - Experience in a Customer Support/Contact Centre · - Experience in Sales is a plus · - Strong verbal -communication skills · - Willing to cold call/be on calls majority of the time · **Job Type**: Temporary · Contract length: 3 months · Application Deadline: ...

  • JenRecruitment

    Client Contact Centre Service Administrator

    1 week ago

    JenRecruitment Cape Town, South Africa

    A vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department.** (PLEASE NOTE MEDICAL AID CLAIMS ESSENTIAL FOR THIS POSITION - CANDIDATES WITHOUT THIS EXPERIENCE WILL AUTOMATICALLY BE DECLINED)** · The contact centr ...

  • P3 People

    Lead Generation Contact Centre Opportunity

    23 hours ago

    P3 People Cape Town, South Africa

    **Job description** · People, passion, and purpose · - are our core values at P3, a company located at the V & A. Waterfront. We are passionate about growing people and we currently have opportunities in our leads generation space for passionate and driven people who are ambitiou ...

  • P3 People

    Lead Generation Contact Centre Opportunity

    6 days ago

    P3 People Cape Town, South Africa

    **Job description** · People, passion, and purpose · - are our core values at P3, a company located at the V & A. Waterfront. We are passionate about growing people and we currently have opportunities in our leads generation space for passionate and driven people who are ambitiou ...