Nadia Klein

I'm multilingual and able to communicate well with people on all levels. I'm am flexible and gaad at using my own initiative. I have a good sense of humor and easy to approach. Always keen on learning new ways to work, reliable and have good time management skills. 

WORK EXPERINCE.

SANLAM

1 August 2017 – till to date

Multilingual inbound client care consultant

DUTIES:

Resolving call and email queries

Data capturing and update personal information

Create new client profile

Generating policy upgrade, downgrade and claim quotes

CAPITA 02

23 June 2014 – 30 June 2021

Inbound Customer Advisor/ Complaints services advisor

DUTIES

Resolving billing queries

Account Analyses

Up selling addition contract products

Data Capturing

Technical Support for Mobile service

DEMOCRATIC ALLIANCE

12 December 2008 - 20 June 2014

DUTIES

Telefundraising and inbound contact centre advisor

Resolving voter’s queries

Organising voter’s transportation

Requesting emergency assistance for residence

Leasing with counsellors and voter’s

Administration/ office support

Couching/ Quality Assessor

RCS

19 March 2012 – 28 November 2012

Sales advisor

DUTIES

Selling credit cards

Selling added sales cards

Data Capturing

IINET

20July 2009 – 21 August 2011

Customer service Representative

DUTIES

Resolving billing queries

Account analyses

Selling internet packages

Data capturing

Resolving email queries

Technical Support for internet services.

EDUCATIONAL QUALIFICATION

MATRICULATED AT MAITLAND HIGH IN 2005

SUBJECTS PASSED

Afrikaans 1st language HG

English 2nd language HG

Mathematics SG

Accounting SG

Economics SG

Business Economics SG

HIGHER EDUCATION

ROSEBANK COLLEGE

TWO YEAR DIPLOMA COURSE

Business management 1&2

Customer Relations

Management

Entrepreneurship

Communications

Personal Selling

Business plan

Marketing MS office