About Nadia Klein:
I'm multilingual and able to communicate well with people on all levels. I'm am flexible and gaad at using my own initiative. I have a good sense of humor and easy to approach. Always keen on learning new ways to work, reliable and have good time management skills.
Experience
WORK EXPERINCE.
SANLAM
1 August 2017 – till to date
Multilingual inbound client care consultant
DUTIES:
Resolving call and email queries
Data capturing and update personal information
Create new client profile
Generating policy upgrade, downgrade and claim quotes
CAPITA 02
23 June 2014 – 30 June 2021
Inbound Customer Advisor/ Complaints services advisor
DUTIES
Resolving billing queries
Account Analyses
Up selling addition contract products
Data Capturing
Technical Support for Mobile service
DEMOCRATIC ALLIANCE
12 December 2008 - 20 June 2014
DUTIES
Telefundraising and inbound contact centre advisor
Resolving voter’s queries
Organising voter’s transportation
Requesting emergency assistance for residence
Leasing with counsellors and voter’s
Administration/ office support
Couching/ Quality Assessor
RCS
19 March 2012 – 28 November 2012
Sales advisor
DUTIES
Selling credit cards
Selling added sales cards
Data Capturing
IINET
20July 2009 – 21 August 2011
Customer service Representative
DUTIES
Resolving billing queries
Account analyses
Selling internet packages
Data capturing
Resolving email queries
Technical Support for internet services.
Education
EDUCATIONAL QUALIFICATION
MATRICULATED AT MAITLAND HIGH IN 2005
SUBJECTS PASSED
Afrikaans 1st language HG
English 2nd language HG
Mathematics SG
Accounting SG
Economics SG
Business Economics SG
HIGHER EDUCATION
ROSEBANK COLLEGE
TWO YEAR DIPLOMA COURSE
Business management 1&2
Customer Relations
Management
Entrepreneurship
Communications
Personal Selling
Business plan
Marketing MS office
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