Contact Centre Consultant - Cape Town, South Africa - Clicks Group Limited

Clicks Group Limited
Clicks Group Limited
Verified Company
Cape Town, South Africa

4 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Advert reference:
click_012509


Advert status:
Online

-
Position Summary:


Industry:
Wholesale & Retail Trade


Job category:
Call Centre and Telesales


Location:
Cape Town


Contract:
Permanent


Remuneration:
Market Related


EE position:
Yes


Brand:
Clicks Group


Introduction:


To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group's reputation, thereby ensuring an increase in sales both online and in-store.


Job description:


  • Meet customers' expectations by being knowledgeable, professional and courteous at all times and through ensuring 'first contact' resolution. In addition, to respond to customers within SLA.
  • Assist with managing various mailboxes within the Clicks Group Customer Service Environment.
  • Submit weekly reports to the Team Leader detailing the number of interactions handled.
  • Performing daily checks of website when required to ensure that customers are enjoying a seamless experience.
  • Any other reasonable adhoc duties requested from management.

Minimum requirements:


Education:


  • National Senior Certificate (Grade 12)
  • Contact Centre qualification (Desirable)

Experience:


  • 5 years' experience in a customer service environment.
  • 2 years' experience in a Contact Centre with focuses on Social Media and/or Online Shopping support(Desirable)

Job Knowledge and Skills:


  • Consumer Protection Act
  • Customer Service Principles
  • Protection of Personal Information Act
  • Excellent Communication Skills (oral and written) in English and one other South African language
  • Customer Service Orientation
  • Demonstrated flair for troubleshooting and outofthebox problem solving

Competencies:


  • Following instructions and Procedures
  • Relating and networking
  • Planning and Organising
  • Coping with Pressures and Setbacks
  • Entrepreneurial and Commercial Thinking
  • Working with people
  • Adhering to Principles and Values
  • Delivering Results and Meeting Customer Expectations

Other Information:


This position involves working shifts which may be scheduled between 07:30 and 21:00 and may include Saturdays, Sundays and Public Holidays.

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