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    Service Line Lead - Johannesburg, South Africa - Ipsos

    Ipsos
    Ipsos Johannesburg, South Africa

    5 days ago

    Default job background
    Description

    Key Responsibilities:

  • Client relationship and stakeholder engagement with overall responsibility for customer understanding
  • Ensure IUU maintains, builds, and develops core accounts
  • Acts as the executive sponsor to core accounts with strategic input and involvement
  • P&L ownership and overall financial management of service line
  • Budgeting and contract negotiations
  • Achieve profitable revenue target for the Service Line to ensure year on year growth in operating profit
  • Achieving absolute gross margin target for the Service Line
  • Define suitable metrics and targets and lead the team to meet them
  • Articulate a vision for the IUU business direction and goals, one which is understood at every level
  • Create a high-performance culture and ensure talent is engaged, developed and retained
  • Ensure that Ipsos Values are incorporated into everything we do
  • Develop an entrepreneurial and ideas-focused environment
  • Establish rapport and credibility with direct reports
  • Ensure that talented people are engaged, developed and retained
  • Create opportunities, lead and deliver activities that make Ipsos known, ., press releases, publications, client events, appearing at conferences, etc.
  • Acts as the IUU thought leader for the region
  • Communicate, advocate, and implement the team and company strategy, business objectives, and plans
  • Ensure personal (and team members') objectives actively support those of the team and company
  • Consider the 'bigger picture' and think 'longer term' when making decisions
  • Lead corporate and team initiatives to raise the profile of Ipsos

    • Knowledge and Skills:

    Education

  • School: Matric
  • Professional / Tertiary: A degree / diploma in Marketing, Psychology, Sociology, Statistics, Economics or Business is essential (an honours degree would be an advantage)

    • Experience

  • Minimum 10-years' experience in research of which 5 should be IUU experience
  • Client relationship management / stakeholder management
  • Business management
  • Talent Leadership and people

    • Additional requirements:

  • Market Research expertise; methods expertise in the Service Line
  • Mastering of services inside the Service Line
  • Strong client industry knowledge
  • Familiarity with, and curiosity about, other Service Lines
  • Analytical skills
  • Issue / crisis management
  • Risk management
  • Strategic thinking
  • Communication
  • Team spirit
  • Client-centricity
  • Ability to work in an international environment
  • English fluency
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