Thishen Pillay

Highly accomplished and dedicated professional with over 15 years of success at Cell C, excelling in customer service, IT Service Management, IT Desktop, HR Systems & Data Analyst and Solutions & Service Delivery Manager. Proven track record of going above and beyond to achieve first-call query resolution and enhance processes for exceptional customer experiences, cost saving skills – Demonstrated expertise in implementing cost-saving initiatives and strategies to optimize operational efficiency and improve the bottom line. Proven ability to analyse processes, identify inefficiencies, and introduce innovative solutions that result insignificant cost reductions while maintaining or enhancing productivity and quality.

I am a highly dynamic and resourceful team player well versed on developing efficient processes using knowledge and compliance. Comfortable working in a fast paced, challenging, growth orientated work environment and possess a proven ability to ensure that procedures, standards and communications are understood and implemented effectively. Extensive knowledge in handling multiple matters simultaneously and providing quality advice and services.

Possess efficient communication skills to liaise with all levels of clients and staff to deliver effective solutions needed to achieve client satisfaction and organisational goals.

Cell C | Solutions & Service Delivery Manager | October 2025 – Current

Cell C | HR Systems & Data Analyst | May 2023 – September 2025

Cell C | Staff Accounts Administrator | September 2019 – April 2023

Cell C | IT Service Management Specialist | September 2016 – August 2019

Cell C | Network Team Leader | December 2013 – September 2016

Cell C | Escalation Support Desk | June 2010 – November 2013

NiDhu Financial Services | February 2010 - June 2010

Brago Logistics | Control Room Officer (Vehicle Tracking) | January 2010 - March 2010

Nedbank | Credit Analyst | May 2004 – July 2009

Bachelor of Commerce (Cum Laude) NQF 7
Regent Business School Majored in:

• Information Technology
• Business Management
• Risk Management