beBee background
Professionals
>
Johannesburg
Daniel Mashita

Daniel Mashita

Johannesburg, City of Johannesburg Metropolitan Municipality

Social

About Daniel Mashita:

Customer Centric, Customer Experience, Service Account Management, Call center, Service Delivery, Manager, International service account management.

Experience

With over 10 years of experience in customer facing roles for leading IT companies, I have amassed a wealth of customer service skills in busy demanding environments.

 

In my previous role with Altron, I was responsible for customer’s  experience or customer management by ensuring we exceed or deliver on our promises. The role has given me a great amount of confidence in dealing with a wide range of customer concerns, queries and related solutions.

Education

EDUCATION HISTORY:

Completed Certificates: 

 

MDP (   Management Development Programm )
Year                   :     May  2013
Institution        :     USB  (University )

 

 

SDI service desk manager ( International Certificate )
Year                   :     October 2010
Institution       :      Pink Elephant

Subjects            :     The role of the service desk, Developing a strategic role, 

                                  Essential management skills, 

                                   Organizational change management, 

                                  IT service management, Service level management, Quality assurance,

                                  Motivation and leadership

 

 

 

 

 

 

 

ITIL V3 FOUNDATIONS
Year                   :     November  2009
Institution         :    Pink Elephant

Subjects             :     Incident Management, Problem Management, Event Management, 

                                  Request Fulfillment, Change Management, 

                                  Service Asset & Configuration Management, 

                                  Knowledge Management (Service Support Scope), 

                                  Service Portfolio Management, Service Level Management, 

                                   Financial Management (Service Costing & Demand Management), 

                                  Service Catalog Management, Availability Management Capacity Management, 

                                   Release & Deployment Management

 

ITIL IT Service management Essentials
Year                   :     October  2006
Institution         :    Pink Elephant

Subjects             :    Service Support, Configuration management,Service Desk, 

                                   Incident management,Problem Management,Change Management, 

                                   Release management,Service delivery management,

                                   Financial management for IT service.

 

 

Diploma Member Connect
Year                   :     April  2004
Institution         :    Project Swordfish & AMERICA ONLINE

Subjects             :    Leardership skills, customer care, handling difficult people.

                                 Building rapport and discovering WIN's. 

                                 Focus on behaviors Connecting with people, Understanding of quality 

                                 management drivers.Selling from customers point of view.

 

Call Center Agent
Year                   :     December 2003
Institution       :    Conerstone HR

Subjects             :    Telephone techniques, Customer Service, Practical Call Center Training, 

                                  Handling of in and outbound live calls

 

Web Developer
Year                   :     February  2001
Institution         :    Luso
Subjects             :    JAVA, HTML1, HTML2, SCRIPTS, CSS, INTERNET

 

Senior Certificate Secondary (HG)
Year                   :     December 1994
Institution         :    SE College
Subjects             :    Mathematics, Physics, English, Afrikaans, Biology and Northern Sotho

 

Professionals from different sectors near Johannesburg, City of Johannesburg Metropolitan Municipality

Other users who are called Daniel

Jobs near Johannesburg, City of Johannesburg Metropolitan Municipality

  • Work in company

    Tree Specialist/Consultant –

    IntelliBPO

    This is a full-time, on-site position located in the Johannesburg Metropolitan Area. As a Tree Specialist/Consultant at our UK Call Centre, you will focus on addressing customer inquiries, providing expert advice about Arboriculture or tree-related services, and ensuring high lev ...

    Johannesburg

    1 week ago

  • Work in company

    Team Lead

    Pepkor Lifestyle

    Pepkor Lifestyle seeks a motivated and experienced Team Lead – E-Commerce Customer Service to join our dynamic E-Commerce environment. · ...

    Sandton, Gauteng

    1 month ago

  • Work in company

    Quality Assurance Assessor

    Abacus Life Limited

    · Duties & Responsibilities · Purpose of the Job · The Quality Assurance Assessor is responsible for conducting quality assessments across Sales, Customer Care, and Claims functions to ensure compliance with internal policies, regulatory requirements, and Treating Customers Fair ...

    Woodmead

    2 days ago

See jobs in Johannesburg, City of Johannesburg Metropolitan Municipality