beBee background
Professionals
>
Johannesburg
Daniel Mashita

Daniel Mashita

Johannesburg, City of Johannesburg Metropolitan Municipality
(0)

Social

About Daniel Mashita:

Customer Centric, Customer Experience, Service Account Management, Call center, Service Delivery, Manager, International service account management.

Experience

With over 10 years of experience in customer facing roles for leading IT companies, I have amassed a wealth of customer service skills in busy demanding environments.

 

In my previous role with Altron, I was responsible for customer’s  experience or customer management by ensuring we exceed or deliver on our promises. The role has given me a great amount of confidence in dealing with a wide range of customer concerns, queries and related solutions.

Education

EDUCATION HISTORY:

Completed Certificates: 

 

MDP (   Management Development Programm )
Year                   :     May  2013
Institution        :     USB  (University )

 

 

SDI service desk manager ( International Certificate )
Year                   :     October 2010
Institution       :      Pink Elephant

Subjects            :     The role of the service desk, Developing a strategic role, 

                                  Essential management skills, 

                                   Organizational change management, 

                                  IT service management, Service level management, Quality assurance,

                                  Motivation and leadership

 

 

 

 

 

 

 

ITIL V3 FOUNDATIONS
Year                   :     November  2009
Institution         :    Pink Elephant

Subjects             :     Incident Management, Problem Management, Event Management, 

                                  Request Fulfillment, Change Management, 

                                  Service Asset & Configuration Management, 

                                  Knowledge Management (Service Support Scope), 

                                  Service Portfolio Management, Service Level Management, 

                                   Financial Management (Service Costing & Demand Management), 

                                  Service Catalog Management, Availability Management Capacity Management, 

                                   Release & Deployment Management

 

ITIL IT Service management Essentials
Year                   :     October  2006
Institution         :    Pink Elephant

Subjects             :    Service Support, Configuration management,Service Desk, 

                                   Incident management,Problem Management,Change Management, 

                                   Release management,Service delivery management,

                                   Financial management for IT service.

 

 

Diploma Member Connect
Year                   :     April  2004
Institution         :    Project Swordfish & AMERICA ONLINE

Subjects             :    Leardership skills, customer care, handling difficult people.

                                 Building rapport and discovering WIN's. 

                                 Focus on behaviors Connecting with people, Understanding of quality 

                                 management drivers.Selling from customers point of view.

 

Call Center Agent
Year                   :     December 2003
Institution       :    Conerstone HR

Subjects             :    Telephone techniques, Customer Service, Practical Call Center Training, 

                                  Handling of in and outbound live calls

 

Web Developer
Year                   :     February  2001
Institution         :    Luso
Subjects             :    JAVA, HTML1, HTML2, SCRIPTS, CSS, INTERNET

 

Senior Certificate Secondary (HG)
Year                   :     December 1994
Institution         :    SE College
Subjects             :    Mathematics, Physics, English, Afrikaans, Biology and Northern Sotho

 

Professionals from different sectors near Johannesburg, City of Johannesburg Metropolitan Municipality

See professionals near Johannesburg, City of Johannesburg Metropolitan Municipality

Other users who are called Daniel

Jobs near Johannesburg, City of Johannesburg Metropolitan Municipality

  • Insticc Digital

    Full Stack Developer

    Found in: Talent ZA C2 - 1 week ago

    Insticc Digital Johannesburg, South Africa Full time

    We are looking for THREE seasoned full-stack developers to build out and manage entire web infrastructures, successful candidates will have a minimum of 4 - 5 years' recent experience with a range of different technologies and languages including as Java, JavaScript, HTML, PHP, C ...

  • Recruiter Ruth | Performability Recruitment

    C# Developer #C-sharp #SQL #Azure #Angular

    Found in: Talent ZA C2 - 4 days ago

    Recruiter Ruth | Performability Recruitment Johannesburg, South Africa Full time

    A fintech client based in Gauteng, recognised for high-end enterprise application integration solutions and electronic payment solutions is search for a strong C# Developer to join their ranks. · Minimum Skills · Self-motivated · Work independently · Have the skills to shorten t ...

  • Shoprite

    Pharmacist Assistant

    Found in: Talent ZA C2 - 3 days ago

    Shoprite Randfontein, South Africa Permanent

    Purpose of the Job · To assist the pharmacist with dispensing and performing pharmacy-related administrative duties at our Medirite Randfontein branch. · Key Performance Areas include: · Stock control · Dispensing (under the supervision of a pharmacist) · Administration · House ...

See jobs in Johannesburg, City of Johannesburg Metropolitan Municipality