Team Leader - Johannesburg, South Africa - Webhelp

Webhelp

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Advisor

Location

Johannesburg, South Africa
Language
English***
Job Advert:In this role, your passion for people and ability to help others is sure to pay off as you'll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.

If you are organised enough to work well under pressure, are highly responsible and an ace at time management then this could be your calling.

Above all we want reliable, committed leaders who lead by example and are motivated toward success.

What you'll be doing

Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
Managing workload in a timely and effective manner
Analysing customer feedback data
Pursuing quality and assurance initiatives
Producing business insights
Presenting recommendations for improvement

What you'll need

Excellent written use of English language
Minimum 6 months' experience as a Deputy Team Leader in a contact centre environment
Minimum 2 years' previous team management experience
Excellent communication and listening skills
Ability to identify problems and find solutions by imparting knowledge
Analytical, time management, organisation, skills
PC literacy, fast typing and experience using appropriate software and systems
Clear credit, disciplinary and criminal records
Proven performance record of accomplishment
Clear credit, disciplinary and criminal records
Applicants need to be in their current role for at least 6 months in order to be considered for this role.

Please note that the appointment will be made in line with the in line with the company's EE plan.

Each Webhelper brings a different energy, passion, a unique set of skills and talents.

This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

After applying, you will be sent a link to complete a quick online chat. Take this opportunity to advance your career with our collaborative team of game-changers today.