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Centurion

    IT Infrastructure Operations Manager - Centurion, South Africa - Boardroom Appointments

    Boardroom Appointments
    Boardroom Appointments Centurion, South Africa

    Found in: Talent ZA C2 - 3 hours ago

    Boardroom Appointments background
    Full time
    Description

    Minimum Requirements:

    • BSC Informatica / BCom Informatica or equivalent
    • Relevant IT Security Operations certification i.e., CISSM / CISSP ITIL certification
    • Financial management certification is an added advantage
    • Project Management certification and relevant experience is an added advantage
    • Minimum 10 years working experience in a network, data centre, IT service management, IT service desk and cyber security IT environment
    • Experience in operational technology will be an added advantage
    • Excellent knowledge of the data centre, network, IoT, cyber security, ITIL, EUC and Service Desk environment
    • Excellent Crisis management and Problem-solving skills
    • Service Delivery and Contract Management
    • Customer Service Orientation
    • Project Management skills
    • Presentation skills
    • Manage and maintain the relationship between Business IT Support and Business Infrastructure needs
    • Excellent MS Office skills
    • Excellent verbal and written communication skills
    • Research and evaluation skills of infrastructure, technology, and Operations solutions
    • Ability to build and maintain sustainable relationships with stakeholders
    • Business and financial acumen
    • Knowledge of different architecture and security frameworks

    Responsibilities:

    • Responsible for the Operational Management of the companys data centre and network infrastructure, technology (including Operational Technology), IT Security, end-user computing (EUC) and Service Desk as a support function to the business.
    • Responsible for all operational aspects including day- to-day management of the relevant Support Teams, IT suppliers, ITIL processes and practices and associated reporting.
    • Guide and provide the delivery of IT Services in line with Business strategy to all customers with a key focus on enhancing and improving seamless end-to-end customer experience.
    • Manage all active and relevant IT Suppliers according to the services they deliver through the associated contracts.
    • Responsible for Business user relationship management and adherence to agreed OLAs.
    • Own, control, and manage all the processes for IT Operations on Hosted Infrastructure, Networks, Security, Service Desk and EUC environments
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