Jobs
>
Operations Manager
>
Pretoria

    Operations Manager - Pretoria, South Africa - Status Asset Management

    Status Asset Management
    Status Asset Management Pretoria, South Africa

    2 days ago

    Default job background
    Full time
    Description

    Are you driven by reaching targets and ensuring sales growth? Do you coach and mentor your team to ensure targets are met? Do you drive operations in an efficient and effective manner? Then you are our OPERATIONS MANAGER.

    This role plays an integral part in our team, as are responsible for the operations function within the Call Centre environment, ensuring targets and goals are reached and providing coaching / mentoring where required.


    Great, so who is a good fit?

    A qualified expert with broad experience and working knowledge of all organizational functions. Someone who is responsible for various tasks, from logistics to resources management and budget planning. An individual who understands that employees are a valuable resource and can effectively communicate with operations staff. That not only means delivering the hard facts and providing thoughtful and constructive feedback but at the same time listening and empowering employees who form part of the team.


    You may be wondering, what does the duties include?


    • Ensure all operations are carried on in an appropriate, cost-effective way;


    • Improve operational management systems, processes and best practices;


    • Formulate strategic and operational objectives;


    • Examine financial data and use them to improve profitability;


    • Perform quality controls and monitor production KPIs;


    • Recruit, train and supervise staff;


    • Find ways to increase quality of customer service;


    • Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions;


    • Plan and review compensation actions;


    • Contribute operations information and recommendations to strategic plans and reviews;


    • Prepare and complete action plans;


    • Implement production, productivity, quality, and customer-service standards, resolve problems, complete audits, identify trends;


    • Forecast requirements, prepare an annual budget, schedule expenditures, analyse variances, initiating corrective actions;


    • Develop operations systems by determining product handling and storage requirements;


    • Develop, implement, enforce, and evaluate policies and procedures;


    • Develop processes for receiving products etc.


    • Analyse and improve organizational process and workflow, employee, and space requirements, and implement changes;


    • Accomplish operations and organisation mission by completing related results as needed;


    • Meet or exceed operations expectations;


    • Manage staff levels, wages, hours, contract labour to revenues;


    • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees;


    • Manage relationships with key operations vendors;


    • Review and approve all operational invoices and ensure they are submitted for payment;


    • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints;


    • Work closely with CEO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.


    • Communicate all operating policies and/or issues at department meetings


    • Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.


    • Maintenance of agreed customer service level for client retention and growth.


    • Continuously monitor service of team members to assure consistent delivery of quality service.


    • Implement AI and innovative lending processes for efficient lending solution provision.


    Are there any specific skills and attributes required?


    • Ability to think outside the box, be open minded and combine ideas to find the best solutions.


    • Interact comfortably with a diverse group of people and forge mutual beneficial relationships with all stakeholders.


    • Conflict and people management.


    • Organised and dependable.


    • Excellent verbal and written communication that provides concise and relevant information.


    • Confident in presenting ideas and way of working to team and other colleagues through facilitation of own prepared training.


    • Interpretation of data with an affinity for numbers in order to create logical and valuable analysis for decision making.


    • Making clear cut decisions at the right time with the appropriate amount of information while staying flexible and adjusting to changing factors, conditions and environments.


    • Able to cope with set-back and to resist, absorb and recover from adversity or change – pretty much take things in your stride.


    • Manage multiple responsibilities at once by focusing on one task while keeping track of others.


    • High performer in a fast-moving and high-demand pressure environment, but also informal and non-hierarchical.


    • Negotiation skills and stress tolerance.


    • Critical Thinking and Problem-Solving Skills.


    • Project Management and business management.


    • Financial and HR related acumen.


    • Reporting kills. Be a motivational and supportive leader


    • Lead and manage your team of up to 50 staff, including management.


    • Effectively coach and guide your team where needed to ensure they reach their KPI's and organisational goals.


    • Delegate work with authority, ensuring staff take initiative and accountability for their own development.


    • Cultural fit for a fast-moving and high-performance, but also informal and non-hierarchical organisation.


    Take a look at the what the requirement for this amazing job is:


    • Relevant tertiary degree (B Comm/Business Management/LLB).


    • Minimum 5 years' experience in a financial services institution.


    • Extensive experience in credit industry in South Africa.


    • Full understanding of the National Credit Act and related Acts.


    • Full understanding of the end-to-end loan origination process.


    • Experience in setting incentives and promotions.

  • Finding Personnel

    Operations Manager

    1 week ago

    Finding Personnel Midrand, South Africa

    REF NUMBER**:FP042**: · STATUS**: OPEN FOR APPLICATIONS** · **PLEASE TAKE NOTE** · - A copy of your CV · - Whatsapp number · - Copy of your ID, · - Copy of valid drivers license · - All qualifications (Matric and Tertiary Qualifications) · - A clear and recent head and shoulders ...

  • CSIR

    Operations Manager

    1 day ago

    CSIR Pretoria, South Africa

    The Council for Scientific and Industrial Research (CSIR) is a leading scientific and technology research organisation that researches, develops, localises and diffuses technologies to accelerate socio-economic prosperity in South Africa. The organisation's work contributes to in ...

  • Handpicked Recruitment

    Operations Manager

    6 days ago

    Handpicked Recruitment Pretoria, South Africa

    **Operations Manager** · **Salary**: Industry Related · Working hours: 45 hours per week · This position will require you to travel between branches (Pretoria-mainly, Polokwane/Mokopane and Louis Trichardt) - Company car when travelling to branches. · Our client that operates wit ...

  • Macdonald & Company

    Operations Manager

    3 days ago

    Macdonald & Company Pretoria, South Africa

    **Location**: · **Pretoria** · **Salary**: · ** ** · **Job Type**: · **Permanent** · **Reference**: · **64956** · **Job Summary**: Consider yourself an expert in the field of Multi-Site Operations Management? Looking for an opportunity to work with a leading retail portfolio in L ...

  • Intercare Group South Africa

    IT Operations Manager

    22 hours ago

    Intercare Group South Africa Pretoria, South Africa

    **ABOUT** · Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, ...

  • MECS Africa

    Operations Manager

    1 week ago

    MECS Africa Pretoria, South Africa

    South Africa, Gauteng - Tshwane (Pretoria) · - (Market related) · My client is seeking a Operations Manager to join the team in Pretoria and manage a divisional area. · **Qualifications, skills and experience required**: · - A minimum of an Honours degree in relevant science, eng ...

  • Careforce Recruitment

    Operations Manager

    3 days ago

    Careforce Recruitment Gauteng, South Africa

    Our client, a managed care organisation based in Pretoria is looking for an Operations Manager. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. · Position: Operations Manag ...

  • Broll Property Group

    Operations Manager

    5 days ago

    Broll Property Group Pretoria, South Africa

    **POSITION PURPOSE** · Responsible for planning, organising, and directing the activities of the Centre. Oversees leasing contracts, procures services, handles third party service contracts, and directs maintenance procedures. Ensures that all buildings, grounds, and equipment ar ...

  • Planned Talent Pty (Ltd)

    Operations Manager

    1 day ago

    Planned Talent Pty (Ltd) Pretoria, South Africa

    **_More about the opportunity:_** · International Logistics group with origins in South America requires the expertise of a seasoned Operations Manager for their site in Pretoria. They have various locations across the country and partner with some of the most well-known brands i ...

  • APCAN Risk Management

    Operations Manager

    1 day ago

    APCAN Risk Management Gauteng, South Africa

    We require the services of an Operations Manager for Gauteng. · Applicants must meet the following criteria: · - Very well experienced in the Guarding Sector of the Private Security Industry. · - At least 6 years experience as Area Quality Manager · - Good report writing skills · ...

  • PABC Security

    Operations Manager

    1 week ago

    PABC Security Pretoria, South Africa

    **Job Overview**: · **Date Posted**: Posted 5 hours ago- · **Location**: Pretoria, Gauteng- · **Job Title**: Operations Manager (Security)- · **Salary**: R12,000- Closes: 31 May 2024**Education Level**: High School / Matric- · **Job Level**: Senior- · **Minimum Experience**: 5- 7 ...

  • Careforce Recruitment

    Operations Manager

    3 days ago

    Careforce Recruitment Pretoria, South Africa

    Our client, a managed care organisation based in Pretoria is looking for an Operations Manager. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. · Position: Operations Manag ...

  • Kontak Recruitment SA

    Operations Manager

    1 day ago

    Kontak Recruitment SA Pretoria, South Africa

    Silverton, Pretoria - Transportation/Logistics · **Operations Manager (Business Area) (JB3128)** · Area: Silverton Pretoria · **Salary**: Market Related · Duration: Permanent · Vacancy Close Date: 25 May 2023 · A well-established company that has evolved to become one of the larg ...

  • Status Asset Management

    Operations Manager

    22 hours ago

    Status Asset Management Pretoria, South Africa

    Are you driven by reaching targets and ensuring sales growth? Do you coach and mentor your team to ensure targets are met? Do you drive operations in an efficient and effective manner? Then you are our OPERATIONS MANAGER. · This role plays an integral part in our team, as are res ...

  • DSV

    Manager, Operations

    5 days ago

    DSV Pretoria, South Africa

    This service aims to ensure efficiency and contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. · The role needs to ensure operations are managed in ...

  • RCPM

    Operations Manager

    1 week ago

    RCPM Pretoria, South Africa

    Position is based in Kuruman. · **QUALIFICATIONS**: · - Bachelor's Degree (NQF7) in Mining/ Civil Engineering/Quantity survey · - Grade 12 · **SKILLS AND ABILITIES** · - Critical thinking, problem solving, planning, organizing, decision-making, communication skills, persuasivenes ...

  • DSV

    Operations Manager

    3 days ago

    DSV Pretoria, South Africa

    **DSV - Global transport and logistics** · Location: Silverton, Pretoria · Job Posting Title: Operations, Manager · Time Type: Full Time · **Qualification(s)**: · - Supply Chain & Logistics Diploma/Degree or Industrial Engineering Diploma/Degree - Advantage · **Computer Skills**: ...

  • Cora O'Neil Recruitment Agency

    Operations Manager

    1 week ago

    Cora O'Neil Recruitment Agency Pretoria, South Africa

    **Job Overview**: · **Date Posted**: Posted 40 mins ago- · **Location**: Pretoria, Gauteng- · **Job Title**: Operations Manager (Parking Operations)- · **Salary**: R35,000- · **Education Level**: High School / Matric- · **Job Level**: Management- · **Minimum Experience**: 3 - 5 Y ...

  • care force

    Operations Manager

    2 days ago

    care force Pretoria, South Africa

    Our client, a managed care organisation based in Pretoria is looking for an Operations Manager. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Operations Manager ...

  • HandPicked Recruitment

    Operations Manager

    5 days ago

    HandPicked Recruitment Pretoria, South Africa

    **Job overview**: · - Manage overall operations at various factories/branches and is responsible for the effective and successful management of labour, productivity, quality control, and safety measures according to strategic and operational goals. · - This position will require ...