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    Operations Manager/Industrial Engineering - Pretoria, South Africa - Insphired

    Insphired
    Insphired Pretoria, South Africa

    3 days ago

    Default job background
    Description
    Responsibilities:
    • Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center.
    • Drive change and optimization objectively, based on various data points.
    • Responsible for ensuring the optimal functioning, procedures, systems and data of the contact center, which will include daily operations, capacity planning and reporting.
    • Team management.
    • Planning and reporting.
    • Customer experience.
    • Continuous improvement.
    • Sales.
    • Customer support.

    Requirements:
    • Must have BEng Industrial Engineering.
    • 3+ years in Call/Contact Centre.
    • 2+ years Management.
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