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Centurion

    Operations Trainer - Centurion, South Africa - WNS Global Services

    WNS Global Services
    WNS Global Services Centurion, South Africa

    1 day ago

    WNS Global Services background
    Description
    Job Description

    Main purpose:

    The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

    Key Responsibilities:

    1. Training Delivery

    · Conduct new starter training as well as refresher, up-skilling and cross skilling training.

    2. Assessment

    · Assessments must be completed for all training events.

    · Remedial support must be provided to all delegates prior to re-assessment.

    3. Administration

    · Capture learner records in line with Ucademy requirements:

    Complete Annual Training Reports;

    Complete delegate attendance registers;

    Update operational skills matrix.

    Qualifications

    Qualifications required:

    · Grade 12/Matric

    · Tertiary qualification in training and development would be beneficial

    Experience required:

    · 2+ years' experience in Learning & Development

    · Previous experience in an Automotive Role will be beneficial

    · Training, coaching and mentoring experience

    · Computer literacy at intermediate level (MS Office)

    Knowledge, skills and attributes required:

    · High proficiency in delivering impact training and facilitation

    · Strong planning, organizing and time management skills

    · High proficiency in verbal & written English

    · Strong communication and interpersonal skills

    · High attention to detail and accuracy

    · Exceptional administrative skills

    · The ability to work within a team

    · Self-motivated

    · Self-manageable

    · Strong customer service orientation

    · Proactive

    · The ability to:

    learn, understand and master new information and multiple processes quickly

    deal with complexity

    take ownership and deliver results

    Additional Information
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