Jobs
>
Johannesburg

    Senior Support Analyst - Johannesburg, South Africa - Kerridge Commercial Systems

    Kerridge Commercial Systems
    Kerridge Commercial Systems Johannesburg, South Africa

    1 week ago

    Default job background
    Permanent Full time
    Description

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

  • inspHire is a market leader in the development and provision of rental industry ERP software
  • Senior Analyst role provides 1st and 2nd line software application support
  • Working in a global team supporting inspHire products
  • Communicating via multiple media – phone, e-mail, chat
  • Creating documentation and delivering customer and staff training where required
  • Hybrid role – 50% office based (day shift), 50% home based (night shift), potential for limited travel to customer sites
  • Covering support hours on both day and night shifts on a rota basis

    • Key Responsibilities:

  • Your responsibilities include but are not exclusive to: Deliver a first-class service to our customersAnswer questions and troubleshoot issues quickly and efficiently.Provision of high-quality updates to customers on a regular basis.Correctly set the customers' expectations.Deliver on promisesProvide training to members of the team to maintain standardsEnsure all cases are progressed in line with InspHire SLA'sTake personal responsibility for own tickets and ensure all parties are kept updatedCase Management: Take accountability for cases in the department, mitigating risks and providing support and escalation point to other members of the team Team Working, acting as technical lead in department, manage continuous improvement activities/projectsproactively share knowledgehelp during times of leave/absenceLeading by example, always display a positive and can-do attitude – advocate of companyProactively design and implement solutions to improve customer experienceMentor and provide feedback on team members, ensuring quality levels are maintainedBe curious to change, evolve and develop in ways that help us better serve our customers.

    • Skills, Knowledge and Experience:

    Essential

  • Significant experience in a similar application support role, preferably for a complex ERP system
  • Strong investigation skills into complex application and data issues
  • Providing root cause analysis of technical faults to customer and/or development teams
  • Demonstrable experience in a similar IT support role, including:Strong MS SQL Server database experience:writing and running traces/scriptsperformance analysistriaging data anomaliesExperience troubleshooting Microsoft Operating Systems (Server and Desktop Editions)Experience and knowledge of:LAN/WAN networkingGeneral networking concepts (TCP/IP, DNS)
  • Always display a "customer first" attitude
  • Ability to work under pressure in a fast-paced environment
  • Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
  • Ability to troubleshoot and strive for first time resolution of issues.
  • Consistently produce high quality and detailed work

    • Desirable

  • Knowledge of Crystal Reports
  • Knowledge of Sage Accounting Solutions
  • Appreciation for all products and services in the inspHire offering
  • Experience and knowledge of:Virtualisation technologies

    • Cloud (MS Azure) technologies

    Company Info

    inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world.

    With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products.

    Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work.

    Equal Opportunities

    KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

  • FirstRand

    IT Support Analyst

    6 days ago

    FirstRand Johannesburg, South Africa

    Job Description · Hello future IT Support Analyst · Ashburton Investments is a new generation investment manager that offers investors access to more sources of return and more ways to manage risk. In the institutional space in South Africa as well as our Global business, we prid ...

  • KERRIDGE COMMERCIAL SYSTEMS CORP

    Support Analyst

    1 week ago

    KERRIDGE COMMERCIAL SYSTEMS CORP Johannesburg, South Africa

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ · Our mi ...

  • TotalEnergies

    Support Analyst

    1 week ago

    TotalEnergies Johannesburg, South Africa

    **Pays** · Afrique du Sud · **Lieu** · South Africa · **Lieu de travail** · JOHANNESBURG-BIERMANN AV(ZAF) · **Domaine** · Systèmes d'Information · **Type de contrat** · CDI · **Expérience** · Minimum 3 ans · - IS or Project Management Degree. Certification or Diploma. · - 2-3 yea ...

  • KERRIDGE COMMERCIAL SYSTEMS CORP

    Support Analyst

    1 week ago

    KERRIDGE COMMERCIAL SYSTEMS CORP Johannesburg, South Africa

    inspHire is a market leader in the development and provision of rental industry software · - Creating documentation and delivering customer training where required · - Hybrid role - 100% home based, potential for some office attendance as required · - Covering support hours overn ...

  • KERRIDGE COMMERCIAL SYSTEMS CORP

    Support Analyst

    1 week ago

    KERRIDGE COMMERCIAL SYSTEMS CORP Johannesburg, South Africa

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ · inspHi ...

  • KERRIDGE COMMERCIAL SYSTEMS CORP

    Support Analyst

    1 week ago

    KERRIDGE COMMERCIAL SYSTEMS CORP Johannesburg, South Africa

    inspHire is a market leader in the development and provision of rental industry software · - Creating documentation and delivering customer training where required · - Hybrid role - 40% home and 60% office based, potential for limited travel to customer sites · - Covering support ...

  • beBee Professionals

    Support Analyst

    1 week ago

    beBee Professionals Johannesburg, South Africa Customer Support Representatives Freelance

    Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Johannesburg. The successful candidate will be responsible for providing technical support to our customers and ensuring that our products and services are running smoothly. · Th ...

  • DigiCert, Inc.

    Technical Support Analyst

    1 week ago

    DigiCert, Inc. Johannesburg, South Africa

    **Technical Support Analyst (Spanish Speaker)**: at DigiCert · Johannesburg · **ABOUT DIGICERT** · We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major clou ...

  • KERRIDGE COMMERCIAL SYSTEMS CORP

    Trade Support Analyst

    1 week ago

    KERRIDGE COMMERCIAL SYSTEMS CORP Johannesburg, South Africa

    The Trade Support Analyst will report to a team leader within the Trade Support team. · **Key Responsibilities**: · - Accurately resolve problems using investigative and analytical skills · - Identify and replicate problems that require a software change by Development · - Work a ...

  • FirstRand

    Systems and Support Analyst

    1 week ago

    FirstRand Johannesburg, South Africa

    Job Description · To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity · ...

  • RecruitU

    Technical Support Analyst

    6 days ago

    RecruitU Johannesburg, South Africa

    Our client is on the search for a technical support analyst to join their team on a 12-month-contract based on-site in the northern suburbs of Johannesburg. · Key performance objectives · Technical support · Oracle, SQL Server · Web methods · Web services · Automation I Schedulin ...

  • Jellyfish

    Salesforce Support Analyst

    3 days ago

    Jellyfish Johannesburg, South Africa

    Company Description · Jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training. · We are one of the world's fastest-growing number of talented people across our expanding global network. We are Google' ...

  • Pink Elephant

    Supplier Support Analyst

    1 week ago

    Pink Elephant Johannesburg, South Africa

    JOB TITLE - SUPPLIER SUPPORT ANALYST · To provide first-line support to suppliers on the SAP Ariba solutions. · **Responsibilities**: · - Provide fist line support to all clients Suppliers that are transacting on the SAP Business Network · - Hand hold suppliers after go-live, ass ...

  • FirstRand

    Application Support Analyst

    1 week ago

    FirstRand Johannesburg, South Africa

    Job Description · Hello future Application Support Analyst · FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand's business values. We recruit self-st ...

  • KERRIDGE COMMERCIAL SYSTEMS CORP

    Junior Support Analyst

    4 days ago

    KERRIDGE COMMERCIAL SYSTEMS CORP Johannesburg, South Africa

    Kerridge Commercial Systems is growing and growing fast, new opportunities are available and change is required to continue on our journey of success. It's an extremely exciting time to be joining our business · As the market leader in developing and delivering fully integrated b ...

  • KERRIDGE COMMERCIAL SYSTEMS CORP

    Junior Support Analyst

    2 weeks ago

    KERRIDGE COMMERCIAL SYSTEMS CORP Johannesburg, South Africa

    Tier 1 analysts are the first port of call for our customers. Our Tier 1 Helpdesk aims to document, understand and help users with varied questions or issues related to their chosen software. · **Key Responsibilities**: · - Accurately logging and prioritizing all incoming communi ...

  • KERRIDGE COMMERCIAL SYSTEMS CORP

    Support Analyst Intern

    1 week ago

    KERRIDGE COMMERCIAL SYSTEMS CORP Johannesburg, South Africa

    inspHire is a market leader in the development and provision of rental industry software · - The Helpdesk Intern role provides an entry-level opportunity for people with limited experience to move into IT support. · - The Intern is on a Fixed Term 12-month contract and will recei ...

  • KERRIDGE COMMERCIAL SYSTEMS CORP

    Trade Support Analyst

    1 day ago

    KERRIDGE COMMERCIAL SYSTEMS CORP Johannesburg, South Africa

    We have an exciting opportunity in our K8 Software Support team as a Trade Support Analyst. In this role, you will be responsible for assisting customers with queries and problems relating to the K8 software. The Trade support role is to provide assistance to customers on issues ...

  • KERRIDGE COMMERCIAL SYSTEMS CORP

    Technical Support Analyst

    2 weeks ago

    KERRIDGE COMMERCIAL SYSTEMS CORP Johannesburg, South Africa

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ · Kerrid ...

  • Boardroom Appointments

    Production Support Analyst

    1 day ago

    Boardroom Appointments Johannesburg, South Africa

    **CONTRACT ROLE** · **Non-Negotiable Requirements**: · - 3-5 years technical and support experience · - Office-based with willingness to work weekends and extended hours when required · - Experience with SQL and various databases (e.g., MySQL), APIs, and file transfer protocols · ...