Systems and Support Analyst - Johannesburg, South Africa - FirstRand

FirstRand

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Description

To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity

Drive business profitability in the context of cost management through Information technology solutions
Increase operational efficiency and suggest solutions to enhance cost effectiveness.
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective.
Cultivate and manage objective working relationships with a variety of stakeholders, including endusers, SME's, project managers and senior staff members by providing input to business requirements.
Liaise and communicate the system requirements to the necessary audiences e.g., testers, developers, business analysts and provide ongoing feedback regarding system issues.
Support channels, Product Houses, Segment owners, other business units and Banks with queries on system.
Investigate, monitor and resolve system and business problems to completion by working with Business and Technology on operational issues and fixes.
Support System Analyst to analyze the integrity of the system requirements and perform a risk assessment on each requirement and document and maintain the set of system requirements together with the associated rationale, decisions and assumptions.
Support with the review test plans, scripts and test results to ensure that the system delivered conforms to quality standards and system.
Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient.
Balance suspense accounts daily to ensure efficiency of cost operations.
Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient.
Manage own development to increase own competencies.
Provision of training on current systems as and when required.

Job Details

Application Closing Date

28/02/24