Jobs
>
Cape Town

    Customer Care Consultant - Cape Town, South Africa - CallForce

    CallForce
    CallForce Cape Town, South Africa

    1 day ago

    CallForce background
    Full time
    Description

    Role Purpose:


    The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for
    Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat.
    These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not
    limited to these, by contacting them to recover the service experience and resolve their query, where a query
    cannot be resolved immediately on the close loop call it will be logged to the respective area of resolution and the
    Close Loop Consultant will case manage the query until resolved.


    Knowledge & Education:


    Matric:
    Preferred Subjects:


    Maths/Maths Literacy
    Accounting
    Business Studies
    Knowledge of telecoms / Technology /Digital industry desirable
    Numeracy


    Experience:
    Min 6 months call centre experience
    Previous Call Centre, Retail, customer facing experience highly recommended
    General understanding of complex billing and payment concepts, credits and rebates and re billing
    calculations
    Skills & Competencies:
    Ability to multi-task between digital and frontline communication channels (chat, inbound and outbound)
    Multi-Screen Navigation
    Oral and Written Communication
    Business writing chat skill required
    Customer Service Orientation
    Attention to Detail (Generic)
    Problem Solving
    Adaptability
    Resilience
    Be able to apply effective listening, questioning & probing skills to develop and comprehensively
    understand the customer's requirements
    Identify areas that impact customer experience and provide insight to internal and Vodacom Improvement
    teams to drive Improvement opportunities.


    Language:
    English proficient
    Clear well-articulated


    Working Hours: (subject to change based on operational requirements)
    Monday – Friday ( 08:00- 17:00) (subject to change based on operational requirements

  • Nimble Group

    Inbound Customer Care Consultant

    7 hours ago

    Nimble Group Cape Town, South Africa

    **Reporting to**: Customer Care Team Manager · **Location**: Woodstock, Cape Town · **Key Performance Areas** · Under the management / direction of the Team Manager, the **Customer Care Consultant** will have the following responsibilities (including but not limited to): · - Demo ...

  • O'Brien Recruitment

    Claims and Customer Care Consultant

    21 hours ago

    O'Brien Recruitment Cape Town, South Africa

    **Job Roles and Responsibilities**: · - Manage the end to end claims process from lodgment to settlement. · - Day to day management of claim lodgments, customer inquiries and validating reported insurance claims. · - Answer incoming calls and provide customers with empathy, certa ...

  • E2E Staffing (PTY) LTD

    Sales, Training and Customer Care Consultant

    3 hours ago

    E2E Staffing (PTY) LTD Cape Town, South Africa Full time

    We are assisting our client with the Recruitment of this exciting position based in the Western Cape · Department : Sales / Customer Care · Reports To : Consultant Manager and GM Sales and Customer Care · Personal Strengths Required: Presentable, good communication skills, abili ...

  • Telebest

    Sales Consultant: Critical Care Business Unit

    3 hours ago

    Telebest Cape Town, South Africa Full time

    Our client has an opportunity available for a Sales Consultant in the Critical Care Business Unit based in Cape Town. · Requirements: · Proficiency in the English language- Afrikaans would be beneficial. · Hospital experience with generic injectable products. · 2 to 3 years medic ...

  • CallForce Direct

    Customer Service Consultant

    20 hours ago

    CallForce Direct Cape Town, South Africa

    **Role Purpose**: · The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for · Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. · These consultants will be responsible for initiating contact ...

  • Dermadore

    In Store Promoter

    20 hours ago

    Dermadore Cape Town, South Africa

    AFRIDERM Skin-Care is looking for Viberant strong sales consultants that want to make great money. we provide you with a great platform to Sell our products in the leading department stores around cape town. you will be abale to make between 200 to 1000 rand per day · please send ...

  • MatchMaritime

    Emergency Consultant

    7 hours ago

    MatchMaritime Cape Town, South Africa

    **Are you an Emergency/ Intensive Care Consultant looking for your next challenge? MatchMaritime are looking for Doctors to work with the largest and most diverse health services group in the cruise industry · - Do the work you love while travelling the world and creating lasting ...

  • eKomi Holding GmbH

    B2b Sales Representative

    20 hours ago

    eKomi Holding GmbH Cape Town, South Africa

    About us. · eKomi Holding GmbH - "The Feedback Company," is Europe's first and biggest independent provider of transaction-based customer and product reviews. It's based in Berlin City and on the belief in teamwork and cooperation. · As a global Google-partner with over 150 emplo ...

  • TB HIV Care

    Ost Nimart Nurse

    21 hours ago

    TB HIV Care Cape Town, South Africa

    **Job Advert Summary**: · **Purpose of the position**: · OST NimART Nurse will be required for comprehensive, integrated cascade of care, inclusive of diagnosing, treating, monitoring and evaluating communicable and infectious diseases · **Minimum Requirements**: · - Degree/Diplo ...

  • Exceed Recruitment and Human Resource Consultants

    Senior Client Services Manager

    6 hours ago

    Exceed Recruitment and Human Resource Consultants Cape Town, South Africa

    **Reference**: 9300 NB · **Consultant**: Nine Broodryk · Understand products and services offered by the business. Analyse monthly fund performances and support with preparation of monthly business reports, third-party fund units report and updating and adding client accounts on ...

  • Gardens Pet Clinic and Spa

    Veterinarian Small Animal Clinic

    7 hours ago

    Gardens Pet Clinic and Spa Cape Town, South Africa

    Can you solve pets' problems without getting exhausted by their parents? · Are you kind and not easily rattled? Are you knowledgeable and able unearth the cause behind a pet parent's pain point? · Then you could be our new Veterinarian · YOU WOULD NEED TO... · - Consult with clie ...

  • Absa Bank Limited

    Client Relationship Associate

    7 hours ago

    Absa Bank Limited Cape Town, South Africa

    Bring your possibility to life Define your career with us · - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to rese ...

  • SupportYourApp

    Customer Support

    7 hours ago

    SupportYourApp Cape Town, South Africa

    **Passionate about the latest trends in Tech?** · What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds. · Join our SupportYourA ...

  • Pearl Lemon

    Sales Development Representative

    20 hours ago

    Pearl Lemon Cape Town, South Africa

    **About Pearl Lemon** · - Pearl Lemon Group is a group of companies with a footprint in digital marketing, sales, food & beverage, game development, recruitment, accounting, consultancy and more. Based in the heart of London and serving clients worldwide. With a team of 65+ dotte ...

  • Pearl Lemon

    Content Writer

    7 hours ago

    Pearl Lemon Cape Town, South Africa

    **About Pearl Lemon** · - Pearl Lemon Group is a group of companies with a footprint in digital marketing, sales, food & beverage, game development, recruitment, accounting, consultancy, and more. Based in the heart of London and serving clients worldwide. With a team of 65+ dott ...

  • Crisis24

    Gis Technician

    7 hours ago

    Crisis24 Cape Town, South Africa

    About Crisis24 · Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Champione ...

  • Cenfri

    Research Analyst

    21 hours ago

    Cenfri Cape Town, South Africa

    Cenfri is looking for a Research Analyst or Senior Research Analyst to help solve development problems through financial and digital inclusion in developing economies, with a focus on African countries. · **About Cenfri** · Cenfri is a not-for-profit think tank and development co ...

  • Exceed Recruitment and Human Resource Consultants

    Senior Client Services Manager

    20 hours ago

    Exceed Recruitment and Human Resource Consultants Cape Town, South Africa

    **Reference**:9300 NB · **Consultant**:Nine Broodryk · - Understand products and services offered by the business. Analyse monthly fund performances and support with preparation of monthly business reports, third-party fund units report and updating and adding client accounts on ...

  • City of Cape Town

    Senior Professional Officer

    20 hours ago

    City of Cape Town Cape Town, South Africa

    ELIGIBILITY · Suitable qualified · CLOSING DATE · REFERENCE NUMBER · SS 26/24 Ext · SALARY · **TCOE**: R p.a T14 · DEPARTMENT · Support Services (S&S) · DIRECTORATE · SAFETY AND SECURITY Senior Professional Officer - Psychological Services · **Requirements**: · - Appropriate Mast ...

  • Cenfri

    Research Analyst

    7 hours ago

    Cenfri Cape Town, South Africa

    **About Cenfri** · **Cenfri** is a not-for-profit think tank and development consultancy based in Cape Town and Kigali. Through our work, we contribute to building welfare-enhancing digitalised economies and sustainable economic growth in emerging markets (particularly in Africa) ...