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    Housekeeper - Cape Town, South Africa - MORE Family Collection

    MORE Family Collection
    MORE Family Collection Cape Town, South Africa

    6 days ago

    Default job background
    Full time
    Description

    Housekeepers are responsible for cleaning and preparing all guest rooms as well as maintaining cleanliness of all vacant rooms on a daily basis according to the company standards.

    KEY FOCUS AREAS

    • Clean and prepare all guest rooms and maintain cleanliness of all vacant rooms on a daily basis according to company standard.
    • Spring clean guest rooms when required.
    • Perform room fresheners according to company standards.
    • Perform turn down service according to company standards.
    • Provide a timely and efficient portage service to guests on arrival and departure as directed by your Supervisor/Head of Department/Management.
    • Perform laundry service according to company standards if required.
    • Perform Guest Area Cleaning duties according to company standards if required.
    • Collect all information available on guests prior to arrival.
    • Collect guest information while speaking to guests; inform the Supervisor/Head of Department and Management to record and act on guest preferences.
    • Report all guest complaints to your Supervisor/Head of Department and Management immediately.

    REQUIREMENTS QUALIFICATIONS AND SKILLS

    • Excellent attention to detail, excellent hygiene principles.
    • Guest focus philosophy, living the MORE brand and the MORE experience.
    • Good communication skills (written and verbal), practicing honest communication.
    • Team player with positive attitude, enthusiasm, and emotional control.
    • Excellent time management and self-discipline.
    • Proactive, use initiative and creative flair when required.
    • Committed and loyal, adaptable, and flexible.

    INTERVIEW PERIOD April 2024

    EFFECTIVE DATE May 2024

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