- 2 years' experience in a similar position within a 4 or 5 star environment.
- Ability to effectively listen and verbally communicate in English with all levels of staff, management and guests.
-
Food and Beverage Supervisor
3 hours ago
HotelJobs Umhlanga, South AfricaMAIN DUTIES & RESPONSIBILITIES · - Plan, supervise and control various operations, working closely and supporting the food and beverage manager. · - Anticipate guests' needs, respond promptly, acknowledge all guests, and resolve complaints, ensuring guest satisfaction. · - Consta ...
-
Food & Beverage Supervisor
2 days ago
Red Carnation Hotels Durban, South Africa Full timeJob Summary: To supervise and control the Food and Beverage allocated areas and its staff members and to ensure that all duties are performed correctly and in a timely manner in accordance with the set standard of The Oyster Box, with the intention of ensuring that the highest ...
-
Restaurant Manager
3 hours ago
Seasoned recruitment Umhlanga Rocks, South AfricaJob Summary: · - To oversee and coordinate the Teams, ensuring the establishment and upkeep of high standards while continuously seeking improvement. This includes the responsibility of managing budgets and gross profit, with a commitment to operate within the policies and proced ...
-
Assistant Restaurant Manager
3 hours ago
Seasoned recruitment Umhlanga Rocks, South AfricaLooking for a manager to lead and organize the team, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit.Responsible to operate within the policies and procedures as set out in the operating manual. · Minimum R ...
-
F&b Supervisor
3 hours ago
Dream Hotels and Resorts Durban, South AfricaThe function of the Food and Beverage Supervisor is to supervise and control all F&B operations and ensure smooth and efficient operations in the department to the standards laid down by the Company, maximising revenues and profits to agreed budgetary limits. _ · **_Ideally you w ...
-
Assistant Maintenance Planner
3 hours ago
AVI Limited Durban, South Africa**AVI Ltd. **is known for its leading household brands across many categories including: hot beverages, sweet and savory biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel. · **NATIONAL BRANDS LIMITED** operat ...
-
picker
14 hours ago
HR Genie KwaZulu Natal, South AfricaJob Purpose · The purpose is to ensure the accurate picking of customer orders. · Key Accountabilities and Outputs · Enhanced Customer Service · Maintain good Customer relations by delivering on promise consistently. · Feedback on queries, complaints, incorrect loading and pickin ...
-
Assistant Restaurant Manager
17 hours ago
Red Carnation Hotels Durban, South Africa Full timeJob Summary: · To lead and organise the Grill Room team, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit. · Responsible to operate within the policies and procedures as set out in the operating manual. ...
-
picker
17 hours ago
BevCo KwaZulu-Natal, South Africa Full timeJob Purpose · The purpose is to ensure the accurate picking of customer orders. · Key Accountabilities and Outputs · Enhanced Customer Service · • Maintain good Customer relations by delivering on promise consistently. · • Feedback on queries, complaints, incorrect loading and pi ...
-
picker
14 hours ago
HR Genie Amanzimtoti, South AfricaJob Purpose · The purpose is to ensure the accurate picking of customer orders. · Key Accountabilities and Outputs · Enhanced Customer Service · Maintain good Customer relations by delivering on promise consistently. · Feedback on queries, complaints, incorrect loading and pickin ...
-
picker
17 hours ago
BevCo Amanzimtoti, South Africa Full timeJob Purpose · The purpose is to ensure the accurate picking of customer orders. · Key Accountabilities and Outputs · Enhanced Customer Service · • Maintain good Customer relations by delivering on promise consistently. · • Feedback on queries, complaints, incorrect loading and pi ...
Food and Beverage Supervisor - Umhlanga, South Africa - Red Carnation Hotels
Description
Food and Beverage SupervisorJobSummary:
To supervise and control the Food and Beverage allocated area and its staff members and to ensure that all duties are performed correctly and in a timely manner in accordance with the set standard of The Oyster Box, with the intention of ensuring that the highest standard of performance and service is achieved by all Ocean Terrace staff.
Responsible to operate within the policies and procedures as set out in the operating manual.Minimum Requirements:
Hotel school qualification or equivalent preferred
Supervisory or managerial experience in a similar role is typically required:
Knowledge of Micros point of sale system Proficiency in Microsoft Office
Key Attributes:
Excellent organizational skills.
Excellent leadership abilityKey Responsibilities:
Guest Satisfaction:
Aggregate scores from guest surveys or reviews related to food and beverage services. Measure satisfaction with the fine dining experience, if applicable.
o Revenue and Profitability:
o Track the monthly growth in food and beverage revenue.o Evaluate the profitability of the food and beverage department, aiming for high margins.
o Menu Excellence:
o Menu Innovation:
Introduce and measure the success of innovative and unique menu items
o Wine and Beverage Sales:
Monitor sales and profitability of high-end and specialty beverages
o Service Quality:
o Evaluate the efficiency of service in turning over tables without compromising quality.
o Maintain an optimal ratio to ensure attentive and Banquet Management:
o Evaluate the success of special events and banquets in terms of revenue and guest satisfaction
o Event Execution Efficiency:
Measure the efficiency of event planning and execution.
o Waste Reduction and Sustainability:
o Waste Reduction Targets:
Set and monitor targets for reducing food and beverage wastage
o Sustainability Initiatives:
Implement and assess sustainability practices in food and beverage operations
o Upselling and Cross-Selling:
o Measure the success of upselling strategies to enhance guest spending.o Evaluate the success of cross-selling initiatives across different F&B offerings.
o Staff Training and Development:
o Invest in continuous training to maintain high service standards. o Track staff certifications in areas like wine knowledge or culinary expertise.
o Mystery Shopper Scores:
o Mystery Shopper Evaluations:
Use independent evaluations to measure adherence to service and quality standards
o Awards and Recognitions:
o Aim for and measure the attainment of prestigious awards in the hospitality industry. o Acknowledge and track staff members receiving accolades or recognition.
o Revenue and Profitability:
o Measure the overall revenue generated from food and beverage sales. o Evaluate the profitability of the food and beverage department by calculating the profit margin.
o Inventory Management:
o Evaluate how quickly inventory is used and replaced. o Efforts to minimize food and beverage wastage.
o Staff Productivity:
o Assess the efficiency of staff utilisation in relation to business demand. o Monitor the training hours provided to staff for continuous improvement.
o Compliance and Quality:
o Ensure compliance with health and safety regulations. o Monitor adherence to quality standards in food and beverage preparation and service.
o Wine and Beverage Program:
o Curating an impressive wine and beverage program to complement the culinary offerings.o Training staff on wine pairing and maintaining a well-stocked bar.
o Continuous Improvement:
o Identifying areas for improvement and implementing initiatives to enhance overall efficiency and guest Staying updated on industry trends and incorporating best practices into operationsManagement reserves the right to use additional / relevant information as criteria for short-listing.