Food and Beverage Supervisor - Umhlanga, South Africa - HotelJobs

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Umhlanga, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
MAIN DUTIES & RESPONSIBILITIES

  • Plan, supervise and control various operations, working closely and supporting the food and beverage manager.
  • Anticipate guests' needs, respond promptly, acknowledge all guests, and resolve complaints, ensuring guest satisfaction.
  • Constant effective communication with managers and supervisors regarding any guest or staff issues.
  • Encourage and motivate staff with a positive attitude.
  • Operate POS (point of sale) and maintain security of system.
  • Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions.
  • Prepare reports for food and beverage manager.
  • Manage waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
  • Maintain excellent product knowledge.
  • Prepare weekly staff rosters if need be.
  • Conduct service briefings.
  • Ensure all front of house staff adhere to the 'company code of conduct' and 'standard operating procedures'
  • Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
To be considered for this role, you should have the following experience:

  • Diploma in Hospitality Management will be advantageous.
  • 35 years' experience in a luxury hotel & restaurant environment
  • A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook
  • Food & Beverage product knowledge
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