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    Assistant Restaurant Manager - Durban, South Africa - Red Carnation Hotels

    Red Carnation Hotels
    Red Carnation Hotels Durban, South Africa

    3 days ago

    Default job background
    Full time
    Description

    Job Summary:

  • To lead and organise the Grill Room team, to set and maintain standards and to strive to always keep improving standards whilst maintaining budget and gross profit.
  • Responsible to operate within the policies and procedures as set out in the operating manual.
    • Minimum Requirements:
  • Experience as an Assistant Restaurant manager/ Supervisor in a 4- 5-star environment
  • Ability to effectively listen and verbally communicate in English with all levels of staff and management
  • Proficiency in computer software programs such as Excel and Word preferred.
  • A certificate or Diploma in Food and Beverage Operations would be an advantage
  • Ability to make decisions and work independently.
  • Excellent organisational skills
  • Establish and maintain happy, healthy and stable working relations with all staff and management.
    • Key Responsibilities: Leadership and Team Management
  • Foster a positive and motivating work environment for your team.
  • Lead by example and demonstrate a strong work ethic.
  • Delegate tasks effectively and ensure everyone understands their roles.
    • Customer Service Excellence
  • Train and educate staff on the importance of impeccable customer service.
  • Address customer concerns promptly and professionally.
  • Ensure that all staff members are knowledgeable about the menu and can make recommendations.
    • Operations and Efficiency
  • Oversee daily operations, ensuring smooth service and high-quality standards.
  • Coordinate with the kitchen staff to ensure timely and accurate food preparation.
  • Monitor inventory levels and assist in ordering supplies to maintain stock.
    • Training and Development
  • Conduct regular training sessions for staff on service standards, product knowledge, and communication skills.
  • Identify areas for improvement and provide constructive feedback to help team members grow.
    • Financial Management
  • Assist in budgeting and cost control measures.
  • Monitor sales and expenses to ensure financial targets are met.
  • Implement strategies to maximize revenue and profitability.
    • Communication Skills
  • Maintain clear and open communication with both front-of-house and back-of-house teams.
  • Communicate effectively with customers to ensure their needs are met and exceeded.
    • Problem-Solving
  • Be proactive in identifying and addressing issues before they escalate.
  • Develop solutions to challenges that may arise during service.
    • Compliance and Safety
  • Ensure that the restaurant complies with health and safety regulations.
  • Stay informed about industry trends and changes in regulations.
    • Professionalism
  • Uphold the highest standards of professionalism and integrity.
  • Represent the restaurant positively in interactions with customers and industry professionals.
    • Adaptability
  • Fine dining environments can be dynamic; be flexible and adaptable to changing circumstances.
  • Embrace innovation and new trends in the fine dining industry.
  • To ensure the guests get the highest level of food and beverage service by making contact with the guests and to check customer's satisfaction.
  • Maintain a high standard personal service with all guests.
  • To take personal responsibility for any guest situations, seeing the situation through to the solution.
  • To ensure that your outlet is following correct billing procedures so that all revenue is correctly allocated and recorded.
  • To assist the Restaurant Manager with stock takes and reporting as and when requested.
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