Restaurant Manager - Umhlanga Rocks, South Africa - Seasoned recruitment

Seasoned recruitment
Seasoned recruitment
Verified Company
Umhlanga Rocks, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

Job Summary:

  • To oversee and coordinate the Teams, ensuring the establishment and upkeep of high standards while continuously seeking improvement. This includes the responsibility of managing budgets and gross profit, with a commitment to operate within the policies and procedures outlined in the operating manual

Minimum Requirements:

  • 3 years' experience as an Assistant Restaurant Manager/ Supervisor in a 4 to 5star environmentAbility to effectively listen and verbally communicate in English with all levels of staff and managementMust be proficient in MS Excel, Word and OutlookCertificate or Diploma in Hotel Management would be an advantageAbility to make decisions and work independentlyExcellent organisational skillsPrevious experience in food and beverage operations, with a good understanding of the culinary arts, food trends and beverage service.
Supervisory or managerial experience in a similar role is typically requiredKnowledge of Micros point of sale systemProficiency in Microsoft Office Key Attributes:
Ability to effectively listen and verbally communicate in English with all levels of staff, management and guestsAbility to make decisions and work independentlyExcellent organizational skillsExcellent leadership ability


Key Responsibilities:

  • Service Excellence Guest satisfaction scores for Room Service and Palm Court. Timeliness and accuracy of order delivery. To take personal responsibility for any guest situations, seeing the situation through to the solution To ensure that Palm Court and Room Service teams follows correct billing procedures so that all revenue is correctly allocated and recordedRevenue and Profitability Achievement of revenue targets for Room Service and Palm Court. Gross profit margins for food and beverage services. Effective cost control to ensure adherence to budget.
Standards and Quality Adherence to established service and presentation standards. Regular inspection scores for cleanliness and hygiene. Implementation of improvement initiatives based on feedback.
Team Performance Staff productivity and efficiency in service delivery. Training completion rates for the Room Service Team and Palm Court staff. Employee satisfaction and morale within the department.
Order Accuracy and Efficiency Accuracy rates in fulfilling g Time taken to process and deliver orders. Reduction in order errors or complaints.
Menu Performance In Analysis of menu item popularity and profitability. Feedback and suggestions for menu improvement.
Compliance with Operating Manual Adherence to policies and procedures outlined in the operating manual. Completion of regular audits to ensure compliance. Timely implementation of any updates or changes in procedures.
Guest Loyalty and Retention Repeat business and guest retention rates. Participation in loyalty programs and promotions. Implementation of initiatives to enhance guest loyalty. Analysis of menu item popularity and profitability. Feedback and suggestions for menu improvement.


Health and Safety Compliance:
Adherence to health and safety regulations in service areas. Zero incidents of non-compliance during inspections. Employee training on health and safety protocols.


Communication and Coordination:
Effectiveness of communication within the Room Service Team and Palm Court. Coordination with other departments for seamless operations. Resolution time for interdepartmental issues.


Job Types:
Full-time, Permanent


Salary:
R13 000,00 - R15 000,00 per month


Application Question(s):

  • What is your salary experience?
  • What is your Notice period?
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