Operations Manager - Randburg, South Africa - Guardian Recruiting (Pty) Ltd

Description

The Operations Manager is responsible for leading, supervising, coaching, and mentoring the overall operations within Corporate Training solutions, aligning with departmental objectives to establish excellent service standards and ensure compliance from the team


Company Description:

Our Client, a cutting-edge IT and HR training firm in Johannesburg, offers customized training solutions, specializing in Digital (ICT) and Work Readiness learning journeys
Their services include capability academies, real-world scarce skills training for youth, and enablement services
Level 3 B-BBEE accreditation, they aim to empower individuals by providing growth opportunities within our organization and beyond, while ensuring their project-managed implementations adhere to sound governance practices and offer flexible, scalable, and accessible solutions across South Africa


Job Specification
Establish an effective support team and foster strong business relationships within Our Client, both internally and externally, to consistently meet SLAs
Managing team performance through daily interactions, statistical analysis, and monitoring
Provide coaching and development to enhance performance and promote individual growth.
Additionally, they assume a supportive role, building rapport with team members to optimize productivity and performance, collaborating closely with the ETQA Manager to ensure the smooth day-to-day management of the campus
Innovative and possessing foresight to anticipate future challenges, the individual collaborates closely with the Delivery Head to optimize the profitability of all projects implemented Given the dynamic nature of the business, adept planning and organizational skills are essential
Ability to quickly adapt and learn is paramount


Key deliverables include (but not limited to):

Leadership:
Ability to lead and manage a team effectively, providing direction, guidance, and motivation

Organizational Skills:
Manage various aspects of operations efficiently

Communication:
Excellent verbal and written communication
Problem-solving: Capacity to identify issues, analyse problems, and develop effective solutions to ensure smooth operations

Strategic Planning:
Ability to develop and implement strategic plans to achieve organizational goals and objectives
Decision-making: Sound decision-making skills to make timely and effective decisions in various operational scenarios

Financial Management:
Understanding of financial principles and ability to manage budgets, expenses, and financial resources effectively
Ensure meticulous tracking and management of project finances

Project Management:
Proficiency in project management methodologies

Relationship Building:
Skill in building and maintaining positive relationships with clients, partners, and stakeholders

Adaptability:
Flexibility and adaptability to respond to changing circumstances and priorities in a dynamic environment

Compliance Knowledge:
Understanding of relevant regulations, standards, and industry practices

Quality Assurance:
Knowledge of quality management principles and ability to ensure high-quality service delivery and customer satisfaction

Continuous Improvement:
Commitment to continuous improvement and ability to identify opportunities for enhancing operational processes and performance
Knowledge of SETA and QCTO Regulations: Understanding of the regulatory frameworks, guidelines, and accreditation requirements set forth by SETA and QCTO for training providers
Compliance with SETA and QCTO Standards: In collaboration with the ETQA Manager ensure that operational processes comply with the standards and regulations prescribed by SETA and QCTO

Accreditation Understanding:
Know-how of the accreditation process with SETA and QCTO, including application submissions, audits, and compliance assessments

Quality Assurance in Training Delivery:
Understanding of quality assurance principles specific to training delivery, including assessment methodologies, moderation processes, and learner support mechanisms required by SETA and QCTO

Professional Development:
Taking initiative to stay updated on changes in SETA and QCTO policies, procedures, and industry trends through professional development activities, training programs, and networking opportunities
Knowledge of SETA and QCTO Regulations: Understanding of the regulations, policies, and procedures set forth by the Sector Education and Training Authorities (SETAs) and the Quality Council for Trades and Occupations (QCTO) in South Africa

Contract Management:
Experience in negotiating, drafting, and managing contracts with clients, vendors, and partners to ensure compliance and successful execution of agreements

Performance Monitoring and Evaluation:
Ability to monitor and evaluate the performance of training programs, assess outcomes, and make data-driven decisions to improve effectiveness and efficiency

Contract Negotiation and Procurement:
Skill in negotiating favourable terms and conditions in contracts, managing procurement processes, and selecting vendors to meet operational needs while adhering to regulatory guidelines

Risk Management:
Understanding of risk management principles and the ability to identify, assess, and mitigate risks associated with operations, contracts, and stakeholder relationships

Data Analysis and Reporting:
Utilize the Learning Management System (LMS) to generate and analyze reports on learner progress, course effectiveness, and compliance metrics

LMS Administration and Content Management:
Oversee the administration of the LMS, including user management, course setup, and content organization. Collaborate with instructional designers to ensure courses are up-to-date and accessible
Performance Metrics Monitoring and Stakeholder
Communication:
Monitor training program performance through LMS data, providing insights to stakeholders


Minimum Requirements
ODETD/Relevant degree, Project Management, Business Management Qualification advantageous
Min 5 years' experience in operations administration, project administration, learnership management and implementation and financial operations
High-level understanding of BBBEE. SETA/QCTO understanding
Management of Teams, 5 years' experience in the learnership environment, managing and implementing complex project
Management of large, small, and complex projects in size and value
Training Provider industry knowledge
Interpersonal, problem-solving, organisational, leadership, decision-making, project management, aptitude for simultaneous task handling, understanding of project finance management


Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position, and this information may be shared with the relevant stakeholders in the business.

Please note that only short-listed candidates will be contacted. Clear Criminal and Credit Records is a pre-requisite

Should you not have heard back within a two-week period, please assume that your application was unsuccessful.

All job postings are in accordance with our Client's BEE requirements. Please only send certificates when requested to do so