- Troubleshoot hardware and software errors;
- Resolve connectivity issues;
- Asset Management processes and procedures for IT equipment;
- Setup and configure desktops, printers and mobile devices to the network;
- Install application programs requested by the user;
- Setup training environments when requested;
- Deploy software patches and updates;
- Provide laptop support;
- Re-imaging of desktops, laptops and mobile devices as required;
- Basic printer troubleshooting and support;
- Problem determination and resolution;
- Bandwidth monitoring, usage and statistics;
- Liaise with Telkom on day-to-day running of the VSAT, ME and VPN networks to all offices;
- Ensure that all invoice submitted by service providers are accurate;
- Liaise and coordinate with Telkom engineers on office movements, installations and relocations of VSAT and landline as applicable.
- Liaise with engineers regarding PC, printer and peripheral repairs and callouts.
- Switch maintenance and management at HO, PEO, warehouse, Backup Site and MEO offices;
- Identification, reporting and removal of rouge devices connected onto the Commissions network
- Shipping all computer related equipment to relevant locations;
- Maintain database of WAN infrastructure.
- Monitoring and Management of APN (Access Point Names) 24) Monitoring and Management of MDM (Mobile Device Management)
- The Mobile and Desktop Support Technician will work in a team that will be responsible for providing 2nd line support to all end users. S/he will work in conjunction with system administrators, database administrators and external vendor technicians to achieve the support level that is required. As such, over and above qualifications and suitability, the curriculum vitae of the proposed candidates should, address the following experience:
- Deep skills and experience in mobile and desktop support of Microsoft Operating Systems (Windows) and Microsoft applications (Office, Outlook, Internet Explorer, WSUS, etc); and
- It is further recommended that the candidate should have experience in Troubleshooting and problem solving technical issues.
- Knowledge of HP/Cisco switches and routers;
- Certifications;
- Deep knowledge and understanding of video conferencing solutions, including both physical and online and virtual based solutions like Skye for Business, MS Teams and Zoom;
- Good documentation and administration skills.
- Deep knowledge and understanding of configuring Android devices. h) Good knowledge and understanding of Mobile Device Management tools i) Good knowledge and understanding of configuring APs 2.4 Technical Skills requirements In addition to the above skills experience, it will be advantageous for candidates to also have the following technical skills:
- Skills Requirements Minimum Experience Required
- Mobile and Desktop Support Technician Understanding of different network topologies; > 5 years Have a good knowledge of the TCP/IP protocol; > 3 years
- Networking skills (must have understanding of the following Cisco routers, Satellite networks, Switches); > 3 years
- Experience and/or skills in desktop support > 3 years
- Good knowledge of hardware and software support and installation; > 3 years
- Knowledge of Symantec Endpoint Protection edition (i.e. installing, updating definitions files etc.); > 3 Years
- Good knowledge of tools such as SCCM, Remote Desktop,
- TeamViewer etc. for remote support. > 3 Years
- Good communication and interpersonal skills; > 3 Years
- Good Microsoft networking and Operating System (Windows) skills; > 3 Years
- Troubleshooting and problem solving technical issues; > 3 years
- Good working knowledge on Microsoft desktop products (i.e. Internet Explorer,
- Microsoft Office, Outlook, WSUS, etc.); > 18 months
- Ability to function in a team; > 18 months
- Knowledge of video conferencing solutions > 12 months
- Knowledge and understanding of configuring APs > 12 months
- Knowledge and understanding of Mobile Device Management tools > 12 months
- Knowledge and understanding of configuring Android devices > 12 months
-
IT Desktop Technician
2 days ago
CareerfinderZA Woodmead, South AfricaKey Performance Area: · - Monitor infrastructure remotely. · - Ensure that the assigned infrastructure at the client is configured, installed, tested and operational. · - Investigate first line support calls assigned and identify the root cause of incidents and problems. · - Ensu ...
-
IT Desktop Technician
5 days ago
StaffCentral Consulting Woodmead, South Africa**Job Duties/Responsibilities will include**: · Provide all sites I.T first line support. · Web/Server/Network Administration. · Troubleshooting network (network points, hubs, switches, etc.). · Troubleshooting of network technology. · Supervision of staff and record keeping. · P ...
-
Desktop Support Technician
1 day ago
TSU International Centurion, South Africa**Responsibilities**: · - Install, configure, and maintain desktops, laptops, printers, and other IT equipment. · - Assist with user account management, including creating, modifying, and deactivating accounts as needed. · - Collaborate with senior IT staff to escalate complex te ...
-
IT Desktop Support Technician
5 days ago
CareerfinderZA Midrand, South Africa**Key Performance Area**: · - Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software in line with IT Policy · - Provide one on one training on hardware and software usage when needed · - Update and maintain comp ...
-
Desktop Support Technician
3 days ago
beBee Professionals Diepsloot, South Africa IT Support FreelanceJob Offer: Desktop Support Technician · beBee Professionals is looking for a Desktop Support Technician to join our team in Diepsloot. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. · ...
-
IT Desktop Support Technician
3 days ago
Sanlam Sandton, South AfricaWho are we? · Sanlam Specialised Finance (SanFin) is responsible for creation of shared value for Sanlam, its shareholders, policy holders, and societies with in which it operates by managing financial risk, developing financial products, and balance sheet optimisation, pursuing ...
-
Desktop Technician Skills Program
1 day ago
Afrika Tikkun Services Alexandra, South AfricaAfrika Tikkun Services is looking for people like you to join the full time 3 months Desktop Technician training with high possibility of Placement at the end of the Training, **based in Gauteng Alexandra.** · **WHAT YOU WILL LEARN** · - The Integral role and value of a desktop a ...
-
Laptop and Desktop Hardware Technician
1 day ago
Finding Personnel (Pty) Ltd Kempton Park, South Africa**Job Details**: · **Title: Laptop and Desktop Hardware Technician** · **Location: Pomona Kempton Park** · **Permanent: Yes** · **Full time: Yes** · **Industry: Electronic Recycling** · **Salary / CTC: R 8 000** · **Reports to: Head Technician** · Our Client is seeking a skilled ...
-
Desktop Support Technician
6 hours ago
People Dimension Centurion, South AfricaJob Description/Duties: · Provide clients with support on operating systems (Windows, Linux, Mac), business related software & peripherals. · Provide clients with support on server related operating systems (Windows, Linux) and software. · Manage clients' network infrastructure. ...
-
Technical Assistant
2 days ago
HandPicked Recruitment Pretoria, South AfricaMinimum requirements: · - Matric · - Some IT knowledge would be highly beneficial - (Networking, Windows operating system, Windows Remote Desktop) · - Computer Literate (MS Windows) · - Excellent communication skills as you will be contacting clients and internal technician (link ...
-
Technician: IT Support
1 day ago
South African Bank Note Company Pretoria, South Africa**Job Summary**: · Provide technical support to business users of ICT equipment and systems. This will include end user support, desktop support and infrastructure support across both hardware and software platforms. · **Main Responsibilities (not limited to)**: · - Install, conf ...
-
Mid Level Support Technician
1 day ago
Baseline IT Pretoria, South AfricaBaseline IT is an IT Support and Managed Infrastructure Company, specializing in Cloud Services, Remote and Onsite Support. Please note that this position is only open to those who are near the Menlyn Maine area in Pretoria. · We are looking for a Mid-Level Remote Support Technic ...
-
Senior IT Technician
2 days ago
Adams Adams Pretoria, South AfricaThe Senior IT Technician is responsible for installing and maintaining computer hardware, software, mobile phones, tablets, and networks. Supporting the staff with their general technology requirements and ensuring the smooth and efficient functioning of the audiovisual facilitie ...
-
IT Security
4 days ago
Bridge International Placements Gauteng, South Africa**Information Technology: Security and Infrastructure Technician** · **Perm role / Based in Alberton - Monday to Friday 8 to 5pm** · **Seeking a committed and hardworking IT Security and Infrastructure Technician for a medical company in Alberton.** · **Salary approx R30 000 to R ...
-
IT Technician
5 days ago
Jaron IT Services Lynnwood, South AfricaWe are looking for an IT Technician with to provide 3rd line Support, have extensive knowledge in Desktop and Network support. · This person will work from our Pretoria office to support clients. · Own vehicle is essential, will be reimbursed for using your own vehicle. · Minimum ...
-
Technical Assistant
2 days ago
Handpicked Recruitment Centurion, South Africa**Technical Assistant** · **Salary**: R R10 000 per month + Yearly Bonus, depending on experience · 21 Days leave per year · A well-established firm that operates within the mining sector has an opportunity for a technically inclined person with excellent communication skills to ...
-
Level 2 IT Technician
1 day ago
HotelJobs Centurion, South AfricaANEW Hotels & Resors are looking for an exceptional Level 2 IT Technician to join our rapidly growing hotel group. · **Key responsibilities (Includes but not limited to)** · - Remote and on-site support · - Assist with Setup and Installation of New Desktop, Laptops, Servers netwo ...
-
Level 3 IT Technician
2 days ago
HotelJobs Centurion, South AfricaANEW Hotels & Resorts are looking for a Level 3 IT Technician. · **Key responsibilities (Includes but not limited to)** · - Remote and on-site support. · - Assist with Setup and Installation of New Desktop, Laptops, Servers network equipment. · - Assisting with designing and impl ...
-
IT Technician
2 days ago
Kontak Recruitment SA Johannesburg South, South AfricaJohannesburg South, Gauteng - Information Technology · **IT Technician (JB3439)** · **Johannesburg South, Gauteng** · **R20 000 per month** · **Permanent** · An established IT services company is seeking an IT Technician with at least two year's experience and relevant certificat ...
-
Tier 1 It. Technician
3 days ago
Westech Systems Rivonia, South AfricaWe are looking for a Tier 1 IT Technician to assist Clients with basic IT queries. · **The purpose of the Technician is to**: · - Provide remote and or onsite desktop systems support to clients · - Proactively manage client systems infrastructure to ensure their efficient operati ...