Desktop Technician - Pretoria, South Africa - Financial Sector Conduct Authority

Financial Sector Conduct Authority

Verified Company

Pretoria, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of the Job:

To support IT specialists in assisting clients with hardware and software related technical issues and to provide on-site or remote IT technical assistance including troubleshooting of IT issues.

The person appointed to this position will report to the Infrastructure Manager.

Key Performance Areas:

Manage the FSCA ICT service desk function as an entry point or single point of contact (SPOC) for business users.
Respond to calls on ICT Call Centre telephone system.
Log, categorise, prioritise and route service tickets on the ICT incident management system.
Respond to incidents and service requests and ensure that they are successfully finalised and update stakeholders accordingly.
Identify, analyse, troubleshoot and resolve computer problem affecting user's ability to perform business functions.
Install, configure, modify and delete user settings according to the FSCA operating standards on new and existing user computers.
Create new user and computer profiles and retire old users and computer profiles from the user computers.
Manage, maintain and support of the audiovisual equipment in the boardroom and all collaboration solutions.
Provide management of the FSCA printer services in the FSCA environment.
Install and configure security end point

- protection and mail encryption solution and ensure that they are always set up as per the FSCA's policies and principles.

Liaise with external vendors to resolve incidences and problems whilst observing governance.
Participating in team meetings, team discussions and workshops.
Undertake research to investigate improvement of service support to the FSCA

Other Key Competencies:

FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.

Requirements:

A National Diploma in IT or Computer Systems or equivalent. A+ or N+ITIL Foundation certification. Minimum 3 years of Desktop Support Experience.