sinesipho mtikitiki

I have 3 years experience as IT Help-desk support technician and 2 years experience working as IT technician.

Duties:

Perform on-site analysis, diagnosis, and resolution of complex
desktop problems for end users, and recommend and implement
corrective solutions, including off-site repair for remote users as
needed.
Install, configure, test, maintain, monitor, and troubleshoot end
user and network hardware, peripheral devices, printing/scanning
devices, presentation equipment, software, and other products in
order to deliver required desktop service levels.
Construct, install, and test customized configurations based on
various platforms and operating systems.
Collaborate with Technology team members to ensure efficient
operation of the organization's desktop computing environment.
Where required, administer and resolve issues with associated
end-user workstation network software products
Receive and respond to incoming calls, pages, and/or work orders
regarding desktop problems.
Ensure that desktop connections, i.e. Network jacks are in proper
working order.
Prepare tests and applications for monitoring desktop
performance, then provide performance statistics and reports.

I have Bachelors degree in Information Technology, Diploma in Information Technology, Certificate in Network Infrastructure and Metric certificate.