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Prenshansha Maluleke

Prenshansha Maluleke

Senior Service Desk Agent

Technology / Internet

Pretoria, City of Tshwane Metropolitan Municipality

Social

About Prenshansha Maluleke:

Good written and verbal communication skills
Computer skills Microsoft office SQL SDCL Client server Web based
Decision making Time management Organizing
Multi tasking
Work well in a team

Experience

Alteram Solutions sub contract of the City of Tshwane Municipality
2019 - 2021
IT Desktop Technician / Service Desk Agent
It Desktop Technician
Diagnose computer problems
Monitor computer processing system
Install software and perform test on computer equipment and programs


Service Desk Agent
Troubleshoot basic end user issues and various software applications
Provide basic desktop support
Log calls


Merchants sub contract of Massmart
19 November 2021 - January 2023
Senior Service Desk Agent Communicating with users User quiry and handling issues

Education

Udemy
2017
Business Analyst: Software Testing Techniques
        
Pc Training and Business College
2014
Diploma in IT NQF Level 5


New Era College
2009
Matric "Grade 12"

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