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    Portuguese Customer Success Agent - Cape Town, South Africa - Initiate International

    Initiate International
    Initiate International Cape Town, South Africa

    Found in: Talent ZA C2 - 4 days ago

    Initiate International background
    Description

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book)

    Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook)

    This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on


    Key Responsibilities as the Portuguese Portuguese Customer Success Agent (Sportsbook) in Cape Town:

    • Provide telephonic and e-mail service and support to customers placing online sports bets.
    • Offer advice to customers engaging in online sports betting.
    • Respond to technical and/or account-related queries raised by customers.
    • Conduct research using available resources, such as sports shows on television, to adequately respond to queries.
    • Collaborate with other departments (e.g., trading; finance) to ensure prompt resolution of customer queries.
    • Escalate complex queries to the line manager.
    • Deliver prepared scripts to welcome new customers, explaining promotions, and detailing the onboarding process requirements.
    • Accurately onboard new customers by opening betting accounts.
    • Follow up on outstanding FICA documents to facilitate successful customer onboarding, verify proof of payment from customers, and credit customers' online accounts accordingly.
    • Process deposits to customers' online accounts.

    Requirements for this Portuguese Customer Success Agent role in Cape Town:

    • Fluent in Portuguese ( Native)
    • Matric (High School Diploma)
    • Minimum of 2 – 3 years' experience in call cente(essential)
    • lMinimum of 2 years' experience in a sportsbook/casino environment (preferred)
    • Availability for shift work
    • Strong understanding of customer service principles and practices
    • Knowledge of the rules of a wide variety of sports
    • Understanding of odds and betting
    • Fully computer literate

    If you meet the above requirements for this Portuguese Customer Success Agent job in Cape Town, we want to hear from you Send your CV today. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.



    Requirements

    Portuguese Customer Success Agent,Sports-book Customer Support,Online Sports Betting,Telephonic Customer Service,E-mail Support,Online Betting Queries,Technical Support for Sports book,Sports Betting Advice,Betting Account Opening,Shift Work Availability,Call Centre Experience,Sports book or Casino,Sports Rules Knowledge, Understanding of Odds and Betting, Fluent in Portuguese,Job Opportunity Cape Town, Gaming Operator Career,


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