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    Investment Service Consultant - Johannesburg, South Africa - Wenz Recruitment

    Wenz Recruitment
    Wenz Recruitment Johannesburg, South Africa

    Found in: Job Placements ZA C2 - 2 days ago

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    Description

    The responsibilities will include, but not be limited in any way to:

    • Ensuring an excellent quality of service is given to clients at all times
    • Online accounts verification and activation
    • Build and establish relationships at all levels with internal departments, so as to ensure that timeous resolutions are found to any problems that might arise
    • To provide support to the correspondence and walk-in-centre teams as and when required
    • Completing administrative and repetitive tasks in keeping accurate, detailed stats of all queries and correspondence
    • Identifying and proposing solutions to process and service related failures
    • To supply marketing material via various Media forms to all interested parties
    • Database updates and information maintenance

    Qualifications and experience which are Non-Neg.

    • Relevant business degree or studying towards NOT NEG
    • Matric/Grade 12
    • 6 months contact centre experience/client services experience
    • Excellent verbal and written communication skills (good voice and good diction)
    • Be multilingual
    • ITC/CRIM Clear
    • Computer Literate

    Skills:

    The importance of this role is that the candidate should possess all of the following skills.

    • Self Control, Initiative, Analytical Thinking, Professionalism, and Administration Skills
    • Friendly and diplomatic nature with a passion for people
    • Maturity to speak confidently with intermediaries and clients
    • Have an aptitude to learn different products
    • Posses the highest standards of personal integrity and the ability to maintain confidentiality
    • Cope with shifting priorities
    • Ensure conformity with processes and rules
    • Organised and self-disciplined
    • Enjoys working in a team environment.
    • Numeric and Verbal Ability
    • Quality Focus (Attention to detail and Accuracy)
    • Adaptability, Stress tolerance
    • Ability to deal with complexity of different types of calls and clients
    • Ability to prioritise and function positively under pressure
    • Accept accountability and take responsibility for tasks done
    • Ability to relate to others
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