Description

Marsh McLennan is seeking candidates in Johannesburg, Sandton, for the following position:

Healthcare Service Consultant

What can you expect?

• Ensuring that all queries are resolved by the Servicing Consultant within the Service Level Agreement as confirmed by MMB management
• Manage day to day medical aid and gap cover queries.
• Processing of medical aid and Gap application forms. Track and monitor to ensure memberships are activated timeously.
• Assist by telephone and email with the benefit queries, product information and general member queries.
• Attend to ad-hoc projects as required

What is in it for you?

• Solid platform to grow and build your skills and expertise in insurance.
• Ability to enhance your skills via various on the job training and internal online resources.
• Being part of a global organization
• All benefits as per the location HR policy will be applicable

We will count you on to manage these key relations:

• Clients' Human Resources and Payroll team
• Clients' advisory consulting team
• All insurers and all other relevant providers
• Service consulting team

What you need to have?

• Excellent administrative and customer service skills
• Ideally 1 years' experience within Employee Benefits environment
• FAIS Accredited (120 Credits NQF Level 5) must have
• Computer literate; advanced working knowledge of Microsoft Office
• Client and service centric
• Strong communication skills, both written and verbal
• Strong tracking capabilities.

What makes you stand out?

• Customer service oriented
• Excellent interpersonal skills and able to build solid rapport with team members
• Strong administration skills
• Ability to work under pressure
• Detail orientated
• Self-discipline and able to take initiative
• Enthusiastic, energetic, yet professional
• Must have ability to work as part of a team in an open-plan office as well as independently