- You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
- You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
- You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
- You will act as interviewer in hiring processes, and coach/mentor new team members.
- 2 to 4 years of relevant Technical support experience
- Understanding of networking protocols: DNS, HTTP, SSL, TCP and UDP.
- Unix/Linux or Windows system administration skills.
- Knowledge of client/server and distributed systems architectures.
- Knowledge of filesystem, block, object storage, Storage architectures and backup/DR strategies
- Knowledge of AWS S
- High School Diploma as a minimum
- Experience troubleshooting filesystem, block and object storage
- Experience with scripting (i.e. bash, Python, PowerShell etc.)
- Detailed knowledge of storage protocols: iSCSI, NFS, SMB
- Experience with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig,
- Prior working experience with AWS e.g. AWS S3 storage, Storage Gateway, EFS and AWS Backup.
- Experience working with REST API based services * Exposure to OS and networking security concepts and standard methodologies.
-
Support Engineer
Found in: Talent ZA C2 - 3 days ago
PRR Recruitment Services Cape Town, South Africa Full timeSupport Engineer – R500k p.a (Rondebosh) · Well known payment services company is looking for a Support Engineer · The ideal candidate will have min 2-5 years experience in: · 2-years related experience in MSSQL and MySQL, · High Level of Knowledge in ACI Postilion suite of produ ...
-
Support Engineer
Found in: Talent ZA C2 - 1 day ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading ...
-
Support Engineer
Found in: Talent ZA 2A C2 - 5 days ago
IOCO Cape Town, South AfricaiOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are seeking a talented and customer-focused Support Engineer to join our team. The successful candidate will be responsible for providing technical support, troubleshooting, and ensuring a high level of cus ...
-
Support Engineer, Marketplace
Found in: Talent ZA C2 - 1 day ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full timeAre you interested in joining a rapidly growing team who are actively engaged in bolstering the AWS Marketplace Seller experience and innovating at the cutting-edge of software technology? Are you ready for an opportunity to unleash your creativity, engage in challenging problem- ...
-
Cloud Support Engineer
Found in: Talent ZA C2 - 3 days ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full timeAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale th ...
-
Cloud Support Engineer
Found in: Talent ZA C2 - 2 days ago
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Cape Town, South Africa Full timeABOUT US · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage ...
-
Cloud Support Engineer
Found in: Talent ZA C2 - 14 hours ago
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Cape Town, South Africa Full timeABOUT US · Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage ...
-
Cloud Support Engineer
Found in: Talent ZA C2 - 14 hours ago
Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town, South Africa Full time· Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a gr ...
-
Cloud Support Engineer
Found in: Talent ZA C2 - 5 days ago
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Cape Town, South Africa Full timePlease note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pm · Cloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services. As a part of this team, y ...
-
Support Engineer Office
Found in: Talent ZA C2 - 3 days ago
PRR Recruitment Services Cape Town, South Africa Full timeSupport Engineer (Office) in Cape Town - Rondebosh · Requirements: · 2-years related experience · Knowledge of MSSQL and MySQL, · High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket.POS) · Linux knowledge and experience · ...
-
Senior Support Engineer
Found in: Talent ZA C2 - 3 days ago
Datacentrix Cape Town, South AfricaResponsibilities · : · General Microsoft Server incident and service request support · Assist with escalations from 1st and 2nd line support engineers · Preventative maintenance (Patch management) · Device hardening and vulnerability management · Backup management · Antivirus ma ...
-
DevOps Support Engineer
Found in: Executive Placements ZA C2 - 2 days ago
IOCO Cape Town, South AfricaAre you passionate about DevOps and looking for your next challenge? We're seeking a DevOps Support Engineer to join our team at iOCO. As a member of our team, you'll play a key role in implementing DevOps best practices, automating processes, and optimizing our development and d ...
-
Senior IT Support Engineer
Found in: Talent ZA C2 - 2 days ago
RoomRaccoon Cape Town, South Africa CDIAs an ICT Support Engineer, you will ensure the smooth functioning of RoomRaccoon's ICT systems. Your technical expertise and interpersonal skills will be pivotal in providing top-notch technical support, addressing user concerns, and enhancing the infrastructure. With your passi ...
-
IFS Support Engineer
Found in: beBee S2 ZA - 5 days ago
SabenzaIT Cape Town, South Africa Full timeJoin our dynamic team as a IFS Support Consultant, where innovation meets impact At the forefront of global strategy, our Consulting company in Cape Town invites you to pioneer change and shape industries. Elevate your career with unparalleled opportunities and be part of a tran ...
-
IT Support Engineer Tier 2
Found in: Job Placements ZA C2 - 2 days ago
West Coast Personnel Cape Town, South AfricaIT Support Engineer Tier 2Cape Town R28 000 to R30 000 Per Month · We are looking for a motivated and experienced IT Engineer to join our out of hours Service Desk team based in Cape Town, South Africa. This role will report to the Director of Technology and Engineering. This is ...
-
Desktop Support Engineer I
Found in: Executive Placements ZA C2 - 2 days ago
IOCO Cape Town, South AfricaYearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. · We are seeking a Desktop Support Engineer I. If you're a master of all things tech and have a passion for solving complex problems, then we want you on our team. · What you'll ...
-
Desktop Support Engineer ll
Found in: Executive Placements ZA C2 - 2 days ago
IOCO Cape Town, South AfricaYearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. · We are seeking a Desktop Support Engineer ll. If you're a master of all things tech and have a passion for solving complex problems, then we want you on our team. · What you'll ...
-
Senior Avaya Support Engineer
Found in: Talent ZA C2 - 5 days ago
Dimension Data Cape Town, South AfricaFunctieomschrijvingJob Profile Summary · The Senior Avaya Support Engineer (L4) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, ...
-
IT Support Engineer Tier 2
Found in: Talent ZA 2A C2 - 2 days ago
West Coast Personnel Cape Town, South AfricaIT Support Engineer Tier 2 - Century City - R30 000 PM · We are looking for a motivated and experienced IT Engineer to join our Service Desk team based in Cape Town, South Africa. This role will report to the Director of Technology and Engineering. This is for a UK-based company, ...
-
1st Line IT Support Engineer
Found in: Talent ZA C2 - 14 hours ago
Recruitment Cape Town, South Africa1st Line IT Support Engineer (JB4356) · Cape Town, Western Cape · Hybrid or Remote · R per month, CTC · Permanent · This fast-growing digital transformation and managed solutions company provides a full suite of solutions to UK clients, including on-premises, hybrid and cloud hos ...
Cloud Support Engineer - Cape Town, South Africa - Amazon Development Centre (South Africa) (Proprietary) Limited
Found in: Talent ZA C2 - 3 days ago
Description
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.
You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.
The SCD role supports our services that focus on distributed cloud infrastructure over which customers build thier applications to server their end users.
The supported services include technologies across Data and Storage (AWS S3 storage, Snowball, AWS Transfer for SFTP, Datasync, AWS Backup, Amazon Elastic File System, File Cache, Storage Gateway, Glacier), Content delivery (Cloudfront, Simple Email Service) and Media and Streaming technologies (AWS Elemental Media Services, Kinesis Video Streams, Interactive Video Service, Elastic Transcoder).
Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.
About the team
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams.
As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.
You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
We are open to hiring candidates to work out of one of the following locations:Cape Town, ZAF
BASIC QUALIFICATIONS
Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.
In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa.Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.