Tracey Majola

I am an adaptable professional who has been consistently praised as results-oriented by my co-workers and management. Over the course of my 7-year career, I've developed a skill set directly relevant to the IT Specialist role, including hardware engineering,end user support, cybersecurity and intranet infrastructure. Overall, I have consistently demonstrated teamwork, problem-solving and creative thinking abilities in every aspect of my System Specialist role. I'm always interested in learning new technologies. 

Tech Specialist

Rhino Africa, Woodstock, Cape Town | December 2015 - Present

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Identified issues, analysed information and provided solutions to problems.
• Conducted research, gathered information from multiple sources and presented results.
• Participated in team-building activities to enhance working relationships.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Participated in continuous improvement by actively engaging with other departments and reducing the number of tickets logged.
• Increased customer satisfaction by resolving user and system issues in a timely manner.
• Delivered training to users to improve network security.
• Used coordination and planning skills to achieve results according to schedule.

Education

• Bachelor of Science in Computer Science
  CTI Pearson Institute Of Higher Education at Claremont, Cape Town, 7708 | January 2012 - December
  2015
• University of South Africa/Universiteit van Suid-Afrika
  Computer Software Engineering
  2018 - 2019
  Short course in Applied Information Security
  Short course in Intro to information security