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    1st Line IT Support Engineer - Cape Town, South Africa - Recruitment

    Recruitment
    Recruitment Cape Town, South Africa

    1 week ago

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    Description

    1st Line IT Support Engineer (JB4356)
    Cape Town, Western Cape
    Hybrid or Remote
    R per month, CTC
    Permanent


    This fast-growing digital transformation and managed solutions company provides a full suite of solutions to UK clients, including on-premises, hybrid and cloud hosting, Azure migration services, Microsoft product development, application support, voice solutions, data management and hardware sales and maintenance.


    As a 1st Line Engineer, you will be providing technical support across a wide range of customer issues.

    Applicants must have experience in a Managed Services Provider (MSP) environment, and previous experience working in a remote capacity, with UK clients is beneficial.



    Working Hours:
    Monday - Friday, 37.5 hour week.

    Shifts: 08:00 - 16:00 (UK) and 10:00 - 18:00 (UK)

    Benefits: 20 days leave, Training and Development and Career Growth


    Minimum Requirements:
    Microsoft Windows server (2012, 2016 and 2019)
    O365 and its complimentary add-ons (OneDrive, Teams)

    Good troubleshooting experience with:
    o Azure
    o HyperV/VMware
    o InTune/MDM
    o Exchange
    o SQL Server
    o Sharepoint
    o Storage (SANs & NAS)
    Antivirus
    Firewall fundamentals (WatchGuard/SonicWall)
    Networking fundamentals (managed switching, VLANs)
    Excellent general hardware/software troubleshooting and problem-solving skills.
    Strong networking skills
    Storage troubleshooting (SANs & NAS)
    Exchange troubleshooting


    Duties:


    Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls.

    Managing the timely resolution of open calls and call actions across all customers.
    Take ownership of incidents assigned to you and manage them through to resolution.
    Ensure that technical or operational issues on a service ticket are escalated efficiently.
    Ability to research ideas and concepts to source suitable technical solutions or resolve problems.
    'Hands-on' problem-solving approach; solving problems within strict SLA timeframes.
    Provide on-site support for customers as and when required.
    Delivering exceptional customer service and demonstrating the ability and desire to go 'above and beyond' for their customers.


    Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

    Kontak Recruitment Disclaimer:

    Equal opportunity:
    All backgrounds are welcomed, with no bias. All are considered based on requirements.

    Job specifics:
    Requirements mirror advertisement, duties may adjust for client needs.

    Fair process:
    Fair assessment, only shortlisted candidates contacted due to volume.

    Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.

    Candidate verification:
    Candidates selected by the client are verified. False info may disqualify or end employment via the client.

    Offer clarity:
    Advert is not a binding offer. Written offers based on pre-employment conditions.

    No direct link:
    Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

    Applicant Responsibility:
    Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
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