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Cape Town

    Property Manager - Cape Town, South Africa - HR Genie

    HR Genie
    HR Genie Cape Town, South Africa

    Found in: Job Placements ZA C2 - 4 days ago

    HR Genie background
    Description

    Our client is seeking a dynamic and detail-oriented Property Manager to oversee the management and maintenance of their luxury holiday accommodations based in Cape Town. The Property Manager will play a crucial role in ensuring that their properties are in perfect condition for guests, managing staff, and driving operational excellence.

    Responsibilities:

    • Property Management:
    • Ensure that all accommodations are maintained to the highest standards of cleanliness, safety, and functionality.
    • Conduct regular inspections of properties to identify maintenance needs, cleanliness issues, and safety hazards.
    • Coordinate repairs, maintenance, and renovations as needed to ensure the ongoing upkeep of properties.
    • Manage relationships with vendors, contractors, and service providers to ensure timely and cost-effective maintenance solutions.
      Staff Management:
    • Recruit, train, and supervise a team of housekeeping staff, maintenance technicians, and other personnel as required.
    • Provide ongoing coaching, feedback, and support to staff to ensure high performance and job satisfaction.
    • Schedule staff effectively to ensure adequate coverage for property operations and guest needs.
      Guest Experience:
    • Respond promptly to guest inquiries, requests, and concerns to ensure exceptional customer service.
    • Address guest complaints and issues promptly and effectively, striving to exceed guest expectations.
    • Monitor guest feedback and reviews to identify areas for improvement and implement corrective actions as needed.
      Financial Management:
    • Develop and manage budgets for property maintenance, repairs, and operating expenses.
    • Monitor expenses and revenue streams to ensure profitability and cost-effectiveness.
    • Implement strategies to optimize property revenue and occupancy rates.
      Team Leadership:
    • Motivate and inspire team members to achieve excellence in their roles.
    • Foster a positive and collaborative work environment where teamwork and communication are valued.
    • Lead by example, demonstrating professionalism, integrity, and a commitment to excellence.

    Key Skills:

    • Keen attention to detail and a commitment to quality.
    • Strong analytical and problem-solving abilities.
    • Excellent communication and interpersonal skills.
    • Ability to motivate and inspire a team.
    • Hands-on approach with a willingness to pitch in as needed.
    • Ability to prioritize and multitask in a fast-paced environment.

    Qualifications:

    • Educational Qualifications: High school diploma or equivalent required; additional education in hospitality, property management, or related field preferred.
    • Experience: Minimum of 3 years of experience in property management, hospitality management, or a related field.
    • Leadership Experience: Demonstrated experience managing and leading teams.
    • Technical Skills: Proficiency in property management software and Microsoft Office suite.
    • Handy Skills: Ability to perform basic maintenance and repairs preferred.
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