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Cape Town

    Client Support - Cape Town, South Africa - Lead Generation Group

    Lead Generation Group
    Lead Generation Group Cape Town, South Africa

    8 hours ago

    Default job background
    CDI
    Description

    What You'll Do:

    As a member of our support team, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.

    What We're Seeking:

    We're in search of individuals who embody the following qualities:

    • Organized and Self-Starter: Take initiative and thrive in an organized work environment.
    • Collaborative Spirit: Be easy to get along with and possess the ability to motivate and inspire those around you.
    • Digital Marketing Knowledge: While not essential, having a good understanding of Ads and digital marketing will be advantageous.
    • Problem Solver: Be adept at handling unhappy clients and finding mutually beneficial solutions.
    • Client-Focused: Successfully build and maintain relationships with our diverse range of clients.
    • Remote Work Excellence: Demonstrate exceptional communication skills as you'll be working remotely, necessitating a high level of trust and dedication.
    • Language Proficiency: Excellent written and spoken English is a must.
    • Analytical Skills: Experience discussing and interpreting stats and numbers with clients.



    Work Schedule:

    • UK Hours: The role requires a commitment to working during UK hours.
    • 8-hour Shift: Monday to Friday


    Skills and Experience:

    • Client Account Management: Proven experience in effectively managing client accounts.
    • Industry Experience: 1-2 years in a similar role, preferably on the agency side.
    • Quick Thinking: Ability to think on your feet and adeptly solve problems.
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