Client Support Specialist - Stellenbosch, Western Cape, South Africa - Capital H Staffing and Advisory Solutions

Capital H Staffing and Advisory Solutions
Capital H Staffing and Advisory Solutions
Verified Company
Stellenbosch, Western Cape, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Our client, a leading payments service provider, has an exciting opportunity for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment.

As a key entry point of networks and billers, the role will provide support across various business development and sales functions.

The role requires a quick turnaround times and willing ness to assist with various tasks impacting client relationships.


Responsibilities include:


  • Onboarding of Billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance, know your Client (KYC) checks, and uploading of all supporting documentation)
  • Identify correct onboarding process for billers and direct accordingly
  • Escalate any issues to the Customer Relationship Manager where applicable
  • Updating of biller details on the onboarding and integration workflow system
  • Perform compliance checks on billers requesting changes to their current profile
  • Forward relevant document to Accounts department for signoff
  • Assist with preparing Tender files according to company standard for tenders

Essential minimum qualifications, skills, and experience:

  • 3-5 Years experience in a similar customer support role
  • Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots)
  • Experience in the Financial Services industry with focus on the payments industry is advantageous

General:

- _In keeping with our client's employment equity requirements, only South African citizens will be considered._
- _Please include your current salary and salary expectations._
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