Company Support Executive - Cape Town, South Africa - RJPersonnel
Description
2years- Keeping in regular contact with clients and proactively managing their expectations
- Assist with onboarding new clients; building rapport and extracting information, liaising with the sales team to fully understand client expectations of service
- Sending task reports and status updates in a timely manner, to ensure clients are getting the utmost out of their package
- Ensure all information extracted from the client is accurately documented, distributed in a timely manner, reporting any issues to the Team Leader or COE Manager
- Assisting with various administrative tasks:
- Inbox and diary management for a number of clients
- PA support (travel bookings, event coordination)
- Document production, data entry and financial administration
- Social media, copywriting, and marketing strategy support
- Ad hoc work including formatting of documents, data entry and proof reading
- Ensure to communicate any client requests to the COE Team in a timely manner
- Assist the Team Leader to create and implement processes and policies that will support COE to be more efficient and reach its full potential
- Assist with the onboarding journey for all new recruits, ensuring the experience is positive and supportive
- Assist in creating reports, to be communicated to the COE manager
- Manage and meet individual and team KPIs according to the business objectives
Qualifications and Experience:
- Excellent communication skills, both on the phone and in written English
- An exceptional telephone manner; confidence in speaking to a variety of people from all backgrounds
- A super memory and information retention mechanism
- Great social skills with a sense of humour; enjoys building rapport with people
- Excellent organisational skills; attention to detail and pride in accuracy
- An enthusiastic, 'cando attitude'; no job is too large, or small
- The ability to problemsolve in order to prioritise tasks and delegate
- Enjoy a fastpaced environment and work well under pressure
- Experience in diary management and or travel management / PA support
- Experience with MS Office (Particularly Outlook, Word and Excel)
- Experience in using a CRM system / Booking system
- Experience in an account management environment
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