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Operations Support Analyst
4 days ago
Momentum Life Centurion, South Africa**Introduction** · Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve the ...
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Operations Support Administrator
1 week ago
Hello Group Recruitment Centurion, South Africa**Job Advert Summary**: · WHO ARE YOU? · WHO ARE WE? · QMart is one of South Africa's leading Prepaid Sim Card Distributors, strategically partnered with all the Major Networks in South Africa. We have a national footprint with a presence in all the provinces in South Africa. · * ...
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Operations Support Shift Supervisor
1 week ago
Adcorp Centurion, South AfricaThe Operational Support Shift Supervisor is responsible for ensuring that the staff compliment on site is supplied per shift with the correct PPE and to support the Line Manager in administrative duties. · Application Question(s): · - Do you have Industrial Services related exper ...
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Operations Support Shift Supervisor
6 days ago
Adcorp Group Centurion, South AfricaThe Operational Support Shift Supervisor is responsible for ensuring that the staff compliment on site is supplied per shift with the correct PPE and to support the Line Manager in administrative duties. · SHIFT COORDINATION · - Ensure shifts are fully staffed as per client contr ...
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Ep Operational Support Analyst
1 week ago
Momentum Life Centurion, South Africa**Introduction** · Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve the ...
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Operational Support Shift Manager
2 weeks ago
Adcorp Centurion, South AfricaThe Operational Support Shift Manager is accountable for ensuring employee fillrates are maintained on shift and that all administrative duties are performed in accordance with the Client SLA. Management of his Shifts IR and reporting is done in line with client expectations. · A ...
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Operations Support Manager
15 hours ago
PFG Building Glass ( New Era Springs) Gauteng, South AfricaAre you ready to make an impact in a dynamic and growing company? PG Glass is looking for a dedicated Operations Support Specialist to join our team and work closely with our Operational and Support Networks. If you have a keen eye for detail, excellent communication skills, and ...
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Operational Support Specialist
4 days ago
Profession Hub Pretoria, South AfricaOur client requires the services of an experienced and qualified individual to expand its dynamic team for enhancement of services to our clients in the role of operational client support in a specialised area. · **Job Purpose**: · To work as part of a team, to manage and resolve ...
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Operational Support Analyst
2 weeks ago
Profession Hub Pretoria, South Africa**Job Purpose**: · - To provide first line support to clients on banking products and assist to process electronic files for clients. · **Preferred Requirements**: · - 3+ years' experience working with SQL. · - Certificate or Diploma in an administrative field · - A minimum of 1- ...
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IT Support Operator
1 week ago
Stafflink Recruitment Solutions Johannesburg, South Africa**Required Education**: · Grade 12 · Full Microsoft suite (Incl. server systems), SAP, ERS National Diploma in IT · **Required Professional Experience**: · Min 4 years · **Required Professional Experience**: · Previous experience in installation, and troubleshooting networks, and ...
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IT Operations Support
2 weeks ago
Divinity HR Selby, South Africa**Job purpose** · The main purpose of this position is to implement various software systems for a bus transport company to enable the monitoring and control of various processes. The work will entail data cleansing and upload, system configuration, end user training and manageme ...
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Operational Support
3 days ago
FirstRand Johannesburg, South AfricaJob Description · Provide support in executing operational activities · - Manage and coordinate the schedules and meetings for the software development team. · - Prepare and distribute meeting agendas, take minutes, and follow up on action items. · - Handle correspondence and com ...
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Operational Support
2 weeks ago
FirstRand Johannesburg, South AfricaJob Description · Provide support in executing operational activities · - Manage costs / expenses within approved budget to achieve cost efficiencies · - Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions · - Cu ...
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Operations Support System Administrator
1 week ago
The Roberts Connexion Pretoria, South AfricaNational Catering Company with their Head Office in Pretoria seeks to employ a meticulous and detail orientated Administrator to give technical assistance and support to units using back of house system. Accurately capture invoices and stock takes on behalf of the units. To ensur ...
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Head of Operational Support
3 days ago
NTT Ltd. Johannesburg, South AfricaNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
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SAP Pp Operations Support Consultant
1 week ago
Mediro ICT Pretoria, South AfricaUnderstand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for Business Blueprint document · Basic understanding of ABAP debugging (Workbench related knowledge of new development/enhancements) · Support Operations in the client's Plants ...
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Admin and Operations Support
1 week ago
Profession Hub Johannesburg, South AfricaOur client is searching for an Admin and Operations Support to join their team in Johannesburg. · Responsibilities include coordinating all admin activities. Making decisions to improve general office Administration, handling and managing different aspects of the office from Admi ...
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Administration and Operations Support
3 days ago
Jelocorp Johannesburg, South AfricaResponsibilities include coordinating all admin activities. Making decisions to improve general office administration, handling and managing different aspects of the office from Administration support, accounts, Visitors support, Security, accomodation management. Innovative solu ...
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Operations Support Administrator
6 days ago
Spur Group Johannesburg, South Africa**Job Advert Summary**: · Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has seven brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory's Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella a ...
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Specialist: Cbu Operational Support
1 week ago
Vodafone Midrand, South Africa**.**: · When it comes to putting people first, we're number 1. · The number 1 Top Employer in South Africa. · Certified by the Top Employer Institute 2024. · **Role Purpose/Business Unit**: · To provide the Consumer Business Unit (CBU) and Vodacom South Africa finance team with ...
retail operations support - Centurion, South Africa - WNS Global Services
Description
Job DescriptionMain Purpose:
Provides support for and facilitates delivery of outstanding customer experiences, aligning with Customer First principles and a modern luxury approach, to achieve successful sales deals in a seamless, effortless Omni channel landscape
KEY RESPONSIBILITIES
1. ENQUIRY & REQUEST MANAGEMENT
· Respond to enquiries from customers, retailers/agents, your colleagues, to understand their requirements, build personal connections and develop sales opportunities
· Provide 1st line systems and process support (without unnecessary hand-overs to other parties)
· Personally demonstrate our client's Customer First and Modern Luxury principles
· Do the effort so the customer does not have to worry
· Provide a warm, sincere, meaningful contact and conversation; being respectful of the customer's time and circumstances
· Listen (to understand and get it first time right), and acknowledge
· Ensure optimal data completeness and accuracy
· Comply with inbound and outbound targets and contact KPIs in all enquiries, issues, actions and tasks
· Accurately records all interactions, information and actions on the designated JLR systems
· Always align with the customers preferences and communication channel requirements
2. SYSTEM & PROCESS SUPPORT
· Provide efficient and effective systems and process support to Retailers/Agents, colleagues and all customers; without unnecessary hand-overs if possible
· Be an active participant in support of a high performance and effective support Team
· Interact with Teams, all stakeholders and 3rd Parties, to resolve queries and issues reported, efficiently, effectively and quickly
· Apply the correct issues logging requirements with the correct Parties, and provide all necessary information as required
· Track issues and do follow-ups to ensure complete and successful resolution
· Communicate with the Team to share information (Participate in meetings for the Team to track and manage performance, share information and manage issues)
· Actively attend all training and knowledge development opportunities, to expand personal capabilities
· Request assistance to develop knowledge of Customer products, technologies, systems and processes, as well as improving customer handling skills
· Communication of general system downtime or issues to the relevant users
3. TAKE OWNERSHIP AND KEEP IN CONTACT
· Fulfil all commitments and provide promised feedback
· Post-sale follow-up calls ?
· Talk to customers and Agents/Retailers to resolve escalated issues and complaints, ensure customer satisfaction and delight, and facilitate successful sales deal progress
· Ensure a seamless customer journey – we do the effort so our customer don't have to worry
4. DRIVE IMPROVEMENT
· Participate in regular meetings to review KPIs and identify better ways of doing things
· Take a pro-active approaches to identify recurring problems and raise with Team Leaders, Management and colleagues
· Deliver continuous improvement to ways of work and service delivery excellence
· Support the Team to adapt to change, growth, improvements and performance excellence
QualificationsKEY SUCCESS CRITERIA FOR THE ROLE
Customer First
Survey results
Cases and complaint management system
Proactive, authentic, transparent, personalized, positive
Fulfil all commitments and be dependable
Team
Working with and supporting colleagues across the JLRSA Business, Retailers/Agents and 3rd party Partners
Positive attitude, sentiments, dependable
Financial
Takes cognizance of commercial and financial aspects
Resource scheduling
Takes personal responsibility for time management and scheduled commitments (in compliance with staff requirements)
Customers
Staff and Teams, Retailers/Agents, your colleagues, retail customers and vehicle owners, 3rd party partners; delivering outstanding customer experiences
COMPETENCIES REQUIRED BY THE ROLE
Competency level
High performing support and sales consultant with ability to manage own performance and responsibilities
Willing to learn and become expert in new systems and processes
Digitally savvy over various communication channels
Qualification
Higher education levels
Experience
Preferably automotive and modern luxury
Beneficial Salesforce experience (not essential)
High performing team member
A Team player accustomed to high performance teams, consistently contributing to drive customer service excellence and outstanding customer experiences
Operational excellence
High EQ, high/excellent written and verbal skills, problem solving, agile, self driven
Excellent communicator and listening skills
Financial focus
Commerce and Finance savvy (within this role)
Innovation and improvement
Strives for continuous improvement
Additional Information