Operational Support Analyst - Pretoria, South Africa - Profession Hub

Profession Hub
Profession Hub
Verified Company
Pretoria, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Job Purpose:


  • To provide first line support to clients on banking products and assist to process electronic files for clients.

Preferred Requirements:


  • 3+ years' experience working with SQL.
  • Certificate or Diploma in an administrative field
  • A minimum of 1year experience in a similar role
  • 2+ years' experience in MS Office, especially Word and Excel
  • Sound knowledge of Bank and Insurance industry

Personality Attributes:


  • Must be customer focused and enjoy establishing good customer relations.
  • Exceptional written and verbal communication skills
  • Strong analytical and interpersonal skills
  • Proactive and adept problem solver
  • Able to keep information confidential.
  • Should exhibit excellent time management and organizational skills to complete the assigned work effectively.
  • Honest and trustworthy.
  • Ability to work in a team and as an individual.
  • Good presentation skills
  • Ability to work under pressure and adhere to deadlines.

Role Responsibilities:


  • First Line Support monitor communication channels and provide first line response for any customer queries, problems and incidents raised.
  • Incident & SLA Management ensure incidents are handled, escalated and resolved within the agreed SLA times.
  • Test Support support testing partners with any queries or issues raised during the industry testing (i.e. pre golive) phase
  • Product implementation and maintenance
  • To implement, monitor and maintain the operation of products and services for the customer.


  • Knowledge management

  • Responsible for creating and maintaining knowledge base content for operational support.
  • Take accountability for client files. Ensure that all transactions/files are processed timeously, and feedback are supplied to clients.
  • Document findings and provide regular incident reports to stakeholders.
  • Maintain effective system information and ensure that updates occur timeously.
More jobs from Profession Hub
See all jobs of Profession Hub