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    Forrest Lodge/Camp Manager - KwaZulu-Natal, South Africa - ABC Worldwide

    ABC Worldwide
    ABC Worldwide KwaZulu-Natal, South Africa

    5 days ago

    ABC Worldwide background
    Description
    This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose our employees very carefully – they are the strength and the future of this company.

    KEY OUTPUTS
    • Prepare welcome and departure notes for guests
    • Check guests in during the day and manage dietaries, children, or any other special requests
    • Implement and follow the BOPs
    • Host guests during the day - meet them back from drive and assist with any request they have
    • Ensure that all products that come into contact with the guest are consistently of the correct standard
    • Check set ups for breakfast, lunch and dinner
    • Room check's for new arrivals
    • Implement and run with guest delight, ensuring every guest experiences a guest delight during their stay
    • Make sure the main area is always tidy and styled to the BOPs
    • Host guests at meal times and check smooth running of service from the kitchen and waiters
    • Work closely with waiters and HODs to maintain a high service standard
    • Assist in any other departments as and when required
    • Host children's activities at the lodge
    • Provide superior service and quality to guests
    • Must enjoy working with children and be creative when planning fun children's activities
    • You may be asked to assist in other areas of the lodge from time to time
    SKILLS REQUIRED

    • Communication skills - with guests and fellow staff members

    • Standard of your work must exceed the standard of the lodge

    • Good organisational ability

    • Lateral thinking ability

    • Initiative

    • Must adhere to World Class Hospitality and Service Standards

    • Professional, courteous, hospitable to guests

    • Must be able to cope under pressure to meet guests needs

    • Must be able to lead people and correct things when needed

    • Honest, have good integrity, proactive and driven person who has career ambitions

    KNOWLEDGE REQUIRED
    • Hospitality
    • Environment
    • The surrounding communities
    • The country
    • Company Knowledge (as well as Africa Foundation)
    • Valid unendorsed SA driver's license essential
    PREVIOUS WORK EXPERIENCE REQUIRED
    • Experience in the service industry especially in dealing with guests and staff
    • Previous camp manager experience and advantage
    • Previous experience in working with children an advantage
    This is a permanent live-in position, based at the lodge.
    Transport to/from leave cycles is the successful candidate's own responsibility.
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