Ayanda Mkhwanazi

I am an ambitious, goal driven person who is intelligent and diligent, a hard working lady who loves challenges and willing to learn new things every day. I am able and willing to work under pressure to deliver and achieve set goals. I have patience, a good team player as well as an ability to build and maintain good working relationships.

EXPERIENCE

Bethel Independent Private School - Hlabisa

Teacher/Secretary

15 November 2021 – to date

Reason for leaving: Personal  growth

Teacher Duties:

GRADE 5’s (Promotion)

§  Currently teaching Grade 5.

§  Responsible for instructing learners by creating lesson plans.

§  Instructing learners on subjects such as English, Mathematics, Social Sciences, NS & Tech and Religious Education.

§  Marking and checking their work for expected deadlines.

§  Will be invigilating their tests & examination.

§  Will be marking their homework and all required tests scripts.

GRADE RR’s

§  January 2022 was appointed to teach Grade RR to coordinate Early Childhood guidelines and curriculum.

§  Develop lesson plans for learners on a daily basis.

§  Plan and prepare classroom setting.

§  Oversee safety and educational programs.

§  Supervise learners in the classroom.

§  Provide a supportive environment in which children can learn and practice appropriate and acceptable individual and group behaviours.

§  Teaching fundamental skills, such as a numbers and letter formation.

§  Teaching them the difference between alphabetical and phonetic knowledge – reading, writing, spelling, counting and reading to them.

§  Teaching Religious Education.

§   Administering P.E activities within the school play grounds.

GRADE 4’s

§  Taught grade 4’s from November to December.

§  Responsible for instructing learners by creating lesson plans.

§  Instructing learners on subjects such as English, Mathematics, Social Sciences, Life Skills and Religious Education.

§  Marking and checking their work for expected deadlines.

§  Invigilating their examination.

Secretary Duties:

§  Organising and servicing meetings (producing agendas and taking minutes).

§  Typing, preparing and collating reports.

§  Filing planned work.

§  Managing database.

§  Prioritising workloads.

§  Answering calls, taking messages and handling correspondence.

The Department of Education – Mmiso High School                               

Education Assistant / Administrator

01 December 2020 – 30 April 2021

Reason for Leaving: Contract expired

Education Assistance Duties:

§  Preparing the classroom for teaching and learning.

§  Assisting in teaching English Grade 9.

§  Ensure that teaching materials are available and ready for use.

§  Provide support to learners during lessons, with homework classes and remedial classes.

§  Assist learners with reading English, writing English, giving learners tests and guarding them through the subject.

§  Worked long hours to meet deadlines.

§  Provide couching and/or other assistance for sporting activities, couching Netball.

Administrator Duties:

§  Helping school management team in maintaining an efficient, safe, secure and clean school and classroom environment.

§  Helping with basic school infrastructure maintenance and keep records of maintenance work required in the school.

§  Assisting with the school Financials.

§  Assisting with registering new learners.

§  Data capturing.

The Lion Match Company (Pty) Ltd               

Group Customer Care Administrator / Travel Agent

14 December 2015 – 31 July 2019

Reason for Leaving: Contract expired       

Customer Care Administrator Duties:

§  Receive inbound calls for the Group Customer Care or make outbound calls to consumers that sent their complaints via the company site/ via email/ telephonically.

§  Handled all Lion Match products /NSP Unsgaard /Prices Candles customer complaints (Lion Products, Cherubs, Comfitex, Duel, Loving Touch and all the house brands).

§  Captured all customer complaints on MFiles Corporate System.

§  Calmed upset / angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of the company’s image.

§  Dispatched consumer letters and vouchers sent via Post Office, ensuring consumers receive their reimbursement.

§  Dealt with Legal Department for any sensitive cases.

§  Dispatch customer care reimbursement accurately and efficiently to ensure for the QC process was running smooth and liaised with QC for any feedback from sensitive cases.

§  Liaise with the warehouse for replacement stock to be sent to sensitive customer complaints.

§  Prepared pro-forma invoices and quotations for the courier service (SWE) to collect consumed samples to be sent to our labs for analysis.

§  Data capturing.

§  Worked long hours to meet deadlines expected from me.

§  Ordering of stationery and maintaining department equipment.

§  Attended Sales & Marketing meetings for Customer Care agenda.

§  Relieved Reception / Switchboard on the receptionist’s absence.

§  Nominated for SHE Representative for our Sales & Marketing Department.

§  PA duties to the Sales/ Marketing / Logistics/ Exports Director on the PA’s absence.

Travel Agent Duties:

§  Handling all domestic and international travel reservations, cutting the company’s travel expenses and reducing using travel companies / agents.

§  Organising flights, accommodation, hired cars and travel insurance, VISA’s and passports.

§  Handled the Group credit card assigned to my name for travel payments.

§  Keeping travellers promptly informed of any changes and offering suitable alternatives when appropriate.

§  Handled travel complaints and refunds for travellers.

§  Collecting and processing travel payments with the company card.

§  Provide daily administrative support for finance to pay the requisitions made by the company card, using the Microsoft Dynamics AX Sytem.

§  Data capturing.

§  Used Mango/SAA/Kulula/FlySafair to book directly on their travel system account to secure flights.

§  Used Europcar for car hire, City Lodge and other accommodation booking systems.

§  Learnt and followed all policies and procedures set forth by the organisation and provided accurate for all travel transaction by liaising with the Group Financial Manager.

§  Maintained Knowledge evolving in the travel industry by attending travel workshop seminars.

The Lion Match Company (Pty) Ltd

Head Office Receptionist / Travel Agent / Procurement Assistance

14 December 2015 (Start date) – 31 December 2016       

Reason for Leaving: Promoted to Sales and Marketing Department (01 January 2017)

Duties:

§  Assisted visitors, directing them to appropriate personnel and answered an average 50 calls and emails daily.

§  Handled the switched board via AVAYA System (IPOfficeSoftConsole).

§  Opened the office in time to greet the customers and staff.

§  Demonstrated proficiencies in telephone and front desk receptionist within a high-volume environment.

§  Ensure that all walk-in, telephonic or email-based customer queries are resolved timorously and efficiently.

§  Managed incoming email requests from potential client’s company profiles.

§  Saving and loading their profiles on the database for future D.

§  Performed administrative and clerical tasks for the Group Procurement Manager, including the company credit and expense claims, directed to HRM and Finance for processing.

§  Handled flight bookings for Managers.

EDUCAT

Tertiary:

Boston College - 2012

Human Resources Management  

§  Inanda Seminary - 2010

National Senior Certificate (Bachelor Pass)

English, IsiZulu, Mathematics, Accounting, Business Economics, Economics & Life Orientation