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Volume Planner
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Volume Planner
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Personal Assistant to CFO
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IT and Facilities Support Technician
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Senior Sales Manager
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SAP Logistics and Finance- - Sandton, South Africa - Dimension Data
Description
Functieomschrijving24 month contract
Job Description:
· The day to day operational support (level 2/3) is provided by the De Beers AMS partner. Manage any escalations from business to timely resolution with the De Beers AMS partner;
· For Enhancements, work with the De Beers business stakeholders to complete business requirement document (BRD) and ensure that the appropriate level of detail has been included;
· Obtain appropriate approvals from business prior to submitting BRD to De Beers AMS partner for an estimate;
· Manage the BRD with the AMS partner through the entire cycle. This includes the following :
o Reviewing the functional design spec and estimate provided by the AMS; partner to ensure that the solution will meet the requirements identified by the business and to challenge the approach/estimate;
o Manage the AMS partner to deliver on contract SLAs (estimate);
o Manage the UAT with the business;
o Manage the governance of changes that are being moved into SAP; production. Note: AMS partner does the functional configuration for support, enhancements and projects. The De Beers SAP AMS Manager needs to have a strong knowledge of configuration to be able to challenge the approach that is being recommended by the AMS partner.
· Manage and co-ordinate project work;
· Project manages/co-ordinates all tasks and the management/facilitation of IT support and continuous service delivery of the SAP solution, by the outsourced service provider or external vendor;
· Day to day interaction with various stakeholders including customers in the various business units and IT service providers, liaising with colleagues across all sections of the Global IM department;
· Maintains the customer service focus thus ensuring that the provisioning of services meet the needs of the business;
· Drive ongoing meetings with key business stakeholders to discuss status on enhancements, projects and opportunities for improvements i.e. weekly/monthly;
· Manage a team of internal resources for the different business functions and processes.
Experience:
· 6 + years of SAP ERP Management
· 2+ years of SAP AMS management
Experience in following essential:
· SAP Finance & Logistics
· SAP Solution Delivery Management;
· Experience working with an AMS partner;
· Business Process, Analysis and Design;
· Business Process Support;
· Project management;
· The following experience/certification would be advantageous:
o SAP certification;
o Experience with Business Intelligence tools; and
o S/4 HANA
RequirementsExperience in following essential:
· SAP Finance & Logistics
· SAP Solution Delivery Management;
· Experience working with an AMS partner;
· Business Process, Analysis and Design;
· Business Process Support;
· Project management;
· The following experience/certification would be advantageous:
o SAP certification;
o Experience with Business Intelligence tools; and
o S/4 HANA
