- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non verbal behavior; and models active listening to ensure understanding.
- Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function specific work challenges Detail Orientation
- The ability to attend to and verify the accuracy and completeness of details in work activities.
- Fundamental competencies required for accomplishing basic work activities.
- Uses basic computer hardware and software personal computers, word processing software, Internet browsers, etc.)
- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work related issues.
- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
- Demonstrates understanding of written sentences and paragraphs in work related documents.
- Communicates effectively in writing as appropriate for the needs of the audience.
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Operations Manager
Found in: Job Placements ZA C2 - 3 days ago
Future Careers Cape Town, South Africa· • Influence and provide input to the development of the Business Unit's (BU's) 1 year operating plan, budget and scorecard and ensure delivery thereof · • Ensure effective utilisation of the resources to deliver cost effective availability · • Drive operational excellence thro ...
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Operations Manager
Found in: Job Placements ZA C2 - 3 days ago
Recruitment Solutions CapeTown, South AfricaThe Operations Manager is a senior role that involves overseeing the provision of the transport services of the company. It is your job to make sure the organization is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of cu ...
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Operations Manager
Found in: Talent ZA C2 - 3 hours ago
The Key Recruitment Group Cape Town, South Africa Full timeOur client in the education industry is looking to hire an Operations Manager to develop and implement the companies' operational strategies across their numerous sites/centers. Their commitment is to provide high-quality, nurturing, and enriching learning environments where chil ...
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Operations Manager
Found in: Talent ZA C2 - 4 days ago
WNS Global Services Cape Town, South AfricaJob Description · An exciting opportunity for a Group Manager – Operations Night Shift has just become available in our US Insurance Campaign. We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Team L ...
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Operations Manager
Found in: Talent ZA C2 - 4 days ago
Hire Resolve Cape Town, South Africa Full timeHire Resolve is currently seeking an experienced Operations Manager in the Logistics industry to join our client's team. As the Operations Manager, you will be responsible for overseeing and managing all aspects of the logistics operations for our clients. This includes planning ...
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Operations Manager
Found in: Talent ZA C2 - 7 hours ago
Telebest Cape Town, South Africa Full timeEducation and Preferred Experience: · Possess a minimum of 2-3 years of remarkable experience in BPO operations, showcasing exceptional expertise in call center management. · Possess financial sector experience. · Demonstrate an in-depth understanding of BPO/contact center operat ...
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Operations Manager
Found in: Talent ZA C2 - 11 hours ago
WNS Global Services Cape Town, South AfricaJob Description · You will be fully responsible to manage the end to end Operations for our new Retail Client. · Your duties will include, but not be limited to the following: · • Achieve and exceed all client KPI's and manage the day to day relationship with the client. · • Achi ...
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Operations Manager
Found in: Talent ZA C2 - 7 hours ago
Tower Group Cape Town, South Africa Full timeOur client based in Bellville, is seeking an Operations Manager that would be responsible for overseeing the day-to-day operations of the site in support of the facilities management business unit. · The successful candidate responsibilities: · Possess knowledge of theory and sy ...
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Operations Manager
Found in: Talent ZA C2 - 7 hours ago
WNS Global Services Cape Town, South AfricaJob Description · The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are accountable for designing, implementing & tracking a portfo ...
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Operations Manager
Found in: Talent ZA C2 - 7 hours ago
Dimension Data Cape Town, South AfricaFunctieomschrijving · Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer system ...
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Operations Manager
Found in: Talent ZA C2 - 3 hours ago
Tsebo Group Cape Town, South AfricaWe are currently looking for Operations Managers to oversee the daily workings of the organisation operations for various sites in Western Cape. Responsible to maintain a high-quality standard of organisations deliverables in line with site specific SLA's. Responsible to manage c ...
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Operations Manager
Found in: Talent ZA C2 - 4 days ago
Neo Group Cape Town, South Africa Full timeCome on board with Neo Group Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us ...
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Operations Manager
Found in: Talent ZA C2 - 3 hours ago
Solarquest Cape Town, South Africa ContractCompany Overview: We are a growing solar installation business based in Cape Town, dedicated to providing environmentally sustainable energy solutions for residential clients. Our mission is to enable our clients to harness the power of the sun and contribute to a greener future ...
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Operations Manager/ Branch Manager
Found in: Talent ZA C2 - 5 days ago
Tailormade Solution Cape Town, South Africa Full timeMain purpose and object of the role: · As the Operations Manager, you will make sure the organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients. By managing day-to-day activities, analysin ...
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Security Operations Manager
Found in: Executive Placements ZA C2 - 2 days ago
Pure Placements (PTY) LTD Cape Town, South Africa Full timeThe Security Operations Manager will be a senior member of the team. They will provide a best-in-class service to the business helping to protect the company's information and systems. · The successful candidate will be required to be an expert in security operations and operate ...
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Operations Finance Manager
Found in: Executive Placements ZA C2 - 6 days ago
Recruitment Solutions CapeTown, South AfricaAs the Operations Finance Manager, you will be part of a dynamic team and responsible for all financial and operational activities. Ideal position if you are thinking long term. · Requirements: · Financial qualification · Minimum o · 10 years working experience in similar role · ...
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Logistics Operations Manager
Found in: Talent ZA C2 - 2 days ago
Qetello Holdings Cape Town, South Africa Full timeAbout the company: Our client, is a leading logistics company based in Cape Town, Northern Suburbs. They specialize in providing efficient transportation and distribution services to their clients, ensuring their satisfaction and trust in their services. · Job Description: We are ...
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Support Manager Operations
Found in: Talent ZA C2 - 1 day ago
Sanlam Cape Town, South AfricaWho are we? · The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermed ...
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Electrical Operations Manager
Found in: Executive Placements ZA C2 - 6 days ago
Lotus Recruitment CapeTown, South AfricaPlease note that this role does require a candidate who has a degree in Electrical engineering, coupled with experience in managing tender pricing, managing contracts (JBCC, NEC, etc), as well as applying your above average business acumen to improve policies and procedures. · KE ...
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Operations Manager(Remedy)
Found in: Talent ZA C2 - 3 days ago
Blue Pearl PTY LTD Cape Town, South AfricaAs an Operations Manager specializing in Remedy, you will play a critical role in overseeing and optimizing the Remedy system's operational efficiency and effectiveness. You will be responsible for managing day-to-day operations, troubleshooting issues, implementing enhancements, ...
Operations Manager - Cape Town, South Africa - Protea Hotels
Description
JOB SUMMARYAssists in managing the execution of all operations in the rooms area departments Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES Leading Room Operations Team Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Verifies that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.Managing Property Rooms Operations Function(s) Assists in managing the execution of all operations in the rooms area departments Front Office, Engineering/Maintenance, Housekeeping).
Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience Understands the brand's service culture. Provides excellent customer service by being readily available/approachable for all guests. Strives to continually improve guest and employee satisfaction. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). Verifies that a viable key control program is in place.Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department. Conducting Human Resources Activities Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Verifies that orientations for new team members are thorough and completed in a timely fashion.Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Celebrates successes and publicly recognizes the contributions of team members. MANAGEMENT COMPETENCIES Leadership Adaptability
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Operations Manager professionals in Cape Town
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Ntombizodwa Mbetha - Ximbi Ximbi
Risk and Compliance Monitoring Officer.
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Kabier Paleker
Accountant
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Mervyn James Stuurman Stuurman
Handyman/ Maintenance
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Althea Swartz
Reconciliation and pricing administrator
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Phumla Ngebe
Operation Manager
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Nobuntu Sibozo
Office Administrator