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    Operations Manager(Remedy) - Cape Town, South Africa - Blue Pearl PTY LTD

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    Description

    As an Operations Manager specializing in Remedy, you will play a critical role in overseeing and optimizing the Remedy system's operational efficiency and effectiveness.

    You will be responsible for managing day-to-day operations, troubleshooting issues, implementing enhancements, and ensuring alignment with business objectives.


    RESPONSIBILITIES:

    • Document and review problem records
    • Review and update standby roster
    • Review and log demand list for ops improvements
    • Service review
    • Capacity planning
    • OEM support report
    • Schedule and chair CAB
    • Prepare Weekly Ops Report for Weekly Ops meeting
    • Continuous improvement initiatives
    • Ensure that operational performance targets are adhered to

    Requirements

    SKILL SET(Remedy):


    • Strong understanding of IT service management processes and ITIL best practices
    • In-depth knowledge of Remedy IT Service Management Suite and its modules
    • Good understanding with IT operations, including IT infrastructure, networking, and security
    • Understanding of compliance and governance requirements, such as data privacy, security, and auditing

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