Althea Swartz

Multiple awards winner including 2 x Shell Vice President Award Winner and Global Customer service professional, nominated by key stakeholders around the globe. Highly accurate in data capturing, and root cause analysis. Fuels trainer and fluent in Dutch, English and Afrikaans. Deadline driven with proven successful projects. I believe that strong  relationships are the key to excellent outcomes. Years of reconciliation experience at Lufthansa Airline, Shell and ROSE Foundation..

Lufthansa Airlines- 3 years plus

Reconciliation Specialist- Process, verify and reconcile prices.

Research and reconcile missing payments for the STAR ALLIANCE group.
• Identify and resolve all variances before final processing of claims 
• Maintain appropriate files, reports, documentation and data.
• Working with multiple currencies.

Shell- 16 years plus- Different job titles over the years.

Pricing Administrator/ Sales Support

Capturing lubricant pricing conditions in GSAP in relation to price increases and new products and working closely with sales account managers and marketing team
 Inspect the pricing files of Global Key Account customers
 End to End interaction with other departments from supply Chain Distribution to Marketing to Finance and liaising with subordinates, peers and superiors in the range challenges/problem solving
 Creating Invoices and credits in respect to Price Increases and decreases and obtain the necessary MOA manual of authority
 Complaints handling; Investigate any and all pricing discrepancies
 Influence and develop relationships with other functional members of the Sales Teams
 Logging disputes 
 Inspect the pricing files of Global Key Account customers

Customer Operations Specialist Global Key Accounts

VMI: Sole responsible for over 200 bulk tanks, engaging with telemetry companies, for accurate tank readings. Bi-weekly collaboration calls with Sales Account Managers and Territory Managers to collaborate on product usage and cost saving initiatives. 
- Complaints Focal Point to all Key Account Customers, full root cause investigation and closing the loop.
- Entering lubricant orders in GSAP 
- Works with sales team to generate sales activities in the assigned district to warrant product growth within VMI specialty customers and new customers.
- Planning and optimizing lubricants bulk deliveries in Netherlands, Belgium and France.
- Packed Scheduler: Creating manual deliveries. Responsible to confirm Proof of deliveries in GSAP and doing Good Issues after receiving signed delivery documentation from the transporter. 
- Splitting deliveries to ensure that full pallets are loaded. 
- Pricing: Accountable for capturing lubricant pricing conditions in GSAP in relation to price increases and new products data management including accuracy checking of prices, confirming pricing, managing price increases and amendments, 

Operational management with customers, working through ordering, delivery ,GSAP Purchase Order numbers and logistical plans to ensure monthly commercial targets are met or exceeded. 

Customer Operations Specialist

Base Oil and Waxes /Fuels and Marine order taking.
• Accuracy checker and first pint of contact for Dutch speaking customers.
• End to End interaction with other departments from Supply Chain, Marketing to Finance to ensure a smooth delivery takes place. 
• Influence and develop relationships with other team members and Sales Team.
• Ensuring that all fuels orders are in GSAP before cut off time.
• Taking full ownership of all customer related enquiries and engaging with logistics daily.
• Adhering to Shell Global policies and Code of Conduct 

Current Company ROSE Foundation

Role: Environmental Claims Administrator

Set up and maintain customer/supplier profiles and data. Ensure customers are invoiced correctly. Invoice customer 

Calculating correct amounts to be paid  to clients monthly. Create invoices on time.

Complete ownership of the full reconciliation process. 

University of Cape Town - Supply Chain Management Certificate.

Ogmios Language School - Dutch Language

France -Nanterre - Scheduling training received.

Mother City College- Human Resource Management